Concierge Reception

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Position Summary The Concierge is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff

ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)

• Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)
• Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF)
• Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)
• Entering work requests in Worxhub
• Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)
• Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed
• Completing all required training and in-services
• All other duties as assigned

GENERAL SKILLS AND ABILITIES

• Maintains high standards for work areas, attitude and appearance
• Understands that honesty and ethics are essential in the performance of duties
• Willing to learn and grow
• Demonstrates maturity in judgment and behaviors
• Able to work a flexible schedule, including weekends and/or holidays
• Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

Qualifications

• High school diploma or HSE, with two years of similar experience, or
• Associates degree or equivalent from two-year college or technical school, with one year of similar experience
• Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
• Excellent customer service and verbal communication skills
• Ability to multitask
• Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population