Customer Support Representative

Customer Service Associate

Location: Hybrid (Remote Fridays) Schedule: Monday-Friday | 8:00 AM-5:00 PM Pay rate: $20.00/h Interview: Microsoft Teams Preferred Qualifications: Previous customer service experience SAP or CRM experience

Position Summary

The Customer Service Associate serves as the primary point of contact for Owens Cornings key retail customers, including The Home Depot, Lowes, and Menards. This role partners with customers and internal supply chain teams to deliver exceptional service, manage orders, resolve issues, and support business growth through proactive communication and operational excellence.

Key Responsibilities

• Serve as the main customer contact for strategic retail accounts.
• Process and manage customer orders accurately and efficiently.
• Monitor order status, inventory availability, and delivery performance.
• Resolve customer concerns and provide timely solutions.
• Collaborate with Sales, Planning, Manufacturing, Transportation, and Warehousing teams to ensure customer satisfaction.
• Build strong customer relationships through responsive communication and reliable execution.
• Utilize SAP, customer portals, and internal systems to support order management and service delivery.
• Support continuous improvement initiatives and identify opportunities to streamline processes.
• Maintain compliance with company policies, procedures, and safety standards.

Qualifications

• High School Diploma required; Associates or Bachelors degree preferred.
• Previous customer service experience in a fast-paced environment required.
• SAP or CRM experience preferred.
• Experience working with order management, supply chain, logistics, or retail customers is a plus.
• Strong computer skills, including Microsoft Excel, Outlook, Teams, and Word.

Skills & Competencies

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Problem-solving and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Adaptable and comfortable working in a changing environment.
• Team-oriented with a commitment to delivering outstanding customer experiences.

Preferred Experience

• Building materials, manufacturing, or supply chain industry experience.
• Knowledge of retail customer operations and order fulfillment processes.
• Familiarity with Lean, continuous improvement, or process optimization concepts.

This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building relationships, and supporting major retail customers in a dynamic supply chain environment.