Front Desk Lead
$22 per hourBHS SPORTS - NR LLC
Benefits:
Employee discounts
Free uniforms
PickleRage New Rochelle
Position: Front Desk Lead Location: New Rochelle Pay Rate: $22.00 per hour Schedule: Up to 30 hours per week, including evenings, weekends, and holidays as needed
Position Overview
PickleRage New Rochelle is seeking an energetic, outgoing, and highly motivated Front Desk Lead to help create an exceptional experience for members and guests. This role is ideal for someone who enjoys working in a fast-paced, community-focused environment and has a passion for customer service, sales, and racquet sports.
The Front Desk Lead will oversee daily front desk operations, support membership growth, assist with staff leadership, and help ensure the club operates smoothly and professionally.
Key Responsibilities
Deliver a welcoming and high-energy experience to all members and guests
Lead by example in customer service, professionalism, and hospitality
Drive membership sales, program registrations, and event participation
Conduct club tours and explain membership options confidently
Assist with onboarding and training front desk team members
Manage court reservations, check-ins, phone inquiries, and scheduling
Handle member questions and resolve concerns professionally
Support club programming, leagues, clinics, tournaments, and special events
Maintain cleanliness and organization of front desk and lobby areas
Communicate effectively with management regarding daily operations and member feedback
Help promote club events and initiatives both in-person and through community outreach
Qualifications
Pickleball and/or racquet sports experience strongly preferred
Previous front desk, hospitality, retail, fitness, or customer service experience required
Sales experience required, especially in memberships, retail, hospitality, or service industries
Outgoing, positive, and team-oriented personality
Strong communication and interpersonal skills
Comfortable working in a fast-paced environment
Ability to multitask and problem-solve effectively
Basic computer and scheduling software proficiency
Reliable transportation and dependable attendance
Preferred Traits
Passion for building community and engaging with people
Self-motivated with leadership potential
Organized and detail-oriented
Comfortable initiating conversations and promoting memberships
Ability to create a fun and energetic club atmosphere
Physical Requirements
Ability to play pickleball with guests/members of all levels
Ability to lift up to 25 pounds occasionally
Ability to move throughout the facility during shifts
Benefits
Competitive hourly pay
Complimentary or discounted club access
Opportunity for growth within PickleRage
Fun, team-oriented work environment
Opportunity to be part of a growing pickleball community
How to Apply
Interested candidates should submit a resume to View email address on click.appcast.io and a brief introduction outlining their customer service, sales, and pickleball/racquet sports experience.
About Us:
PickleRage New Rochelle is a premier pickleball facility serving the New Rochelle, NY community.
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