Front Desk Lead

Benefits:

Employee discounts

Free uniforms

PickleRage New Rochelle

Position: Front Desk Lead Location: New Rochelle Pay Rate: $22.00 per hour Schedule: Up to 30 hours per week, including evenings, weekends, and holidays as needed

Position Overview

PickleRage New Rochelle is seeking an energetic, outgoing, and highly motivated Front Desk Lead to help create an exceptional experience for members and guests. This role is ideal for someone who enjoys working in a fast-paced, community-focused environment and has a passion for customer service, sales, and racquet sports.

The Front Desk Lead will oversee daily front desk operations, support membership growth, assist with staff leadership, and help ensure the club operates smoothly and professionally.

Key Responsibilities

Deliver a welcoming and high-energy experience to all members and guests

Lead by example in customer service, professionalism, and hospitality

Drive membership sales, program registrations, and event participation

Conduct club tours and explain membership options confidently

Assist with onboarding and training front desk team members

Manage court reservations, check-ins, phone inquiries, and scheduling

Handle member questions and resolve concerns professionally

Support club programming, leagues, clinics, tournaments, and special events

Maintain cleanliness and organization of front desk and lobby areas

Communicate effectively with management regarding daily operations and member feedback

Help promote club events and initiatives both in-person and through community outreach

Qualifications

Pickleball and/or racquet sports experience strongly preferred

Previous front desk, hospitality, retail, fitness, or customer service experience required

Sales experience required, especially in memberships, retail, hospitality, or service industries

Outgoing, positive, and team-oriented personality

Strong communication and interpersonal skills

Comfortable working in a fast-paced environment

Ability to multitask and problem-solve effectively

Basic computer and scheduling software proficiency

Reliable transportation and dependable attendance

Preferred Traits

Passion for building community and engaging with people

Self-motivated with leadership potential

Organized and detail-oriented

Comfortable initiating conversations and promoting memberships

Ability to create a fun and energetic club atmosphere

Physical Requirements

Ability to play pickleball with guests/members of all levels

Ability to lift up to 25 pounds occasionally

Ability to move throughout the facility during shifts

Benefits

Competitive hourly pay

Complimentary or discounted club access

Opportunity for growth within PickleRage

Fun, team-oriented work environment

Opportunity to be part of a growing pickleball community

How to Apply

Interested candidates should submit a resume to View email address on click.appcast.io and a brief introduction outlining their customer service, sales, and pickleball/racquet sports experience.

About Us:

PickleRage New Rochelle is a premier pickleball facility serving the New Rochelle, NY community.