Medical Support Assistant

VA Careers - Medical Support Assistant

The Primary Care Medical Support Assistant (MSA) in the Whole Health department generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this Primary Care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The Advanced MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.

The duties include but are not limited to:

• Functions as an independent clinic clerk and receptionist.
• Provides complete appointment management according to clinic guidelines, to include scheduling, cancelling, and re-scheduling patient appointments and/or consults; enters no-show information; ensures encounters that need Action Required are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information, among other aspects of appointment management.
• Interacts in a collegial relationship with and provides support and assistive patient services to physicians, nurses, and other healthcare personnel in the Primary Care outpatient clinics by ensuring that the prescribed plan of care and activities associated with its implementation requiring clerical intervention are appropriately and judiciously completed.
• Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professional and clinical staff, and the public.
• Composes correspondence pertaining to clerical and administrative functions of the clinical service.
• Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.
• Prepares recurring reports pertaining to administrative and clinical functions. Checks accuracy of data being reported.
• Performs as Timekeeper.

Work Schedule: 8:00am-4:30pm, Monday-Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized