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Customer Service Representative (With Graphic Design Experience)

$18 - $20 per hour

Supreme Color Graphics

CSR - Customer Service Representative

Wholesale Printing company located in Mandeville, Louisiana is hiring for a full-time CSR - Customer Service Representative. Monday - Friday. 8:00AM - 5:00PM. Below is an outline of the position's responsibilities.

Backup Customer Service Manager

  • Answer incoming calls, general inquiries and answer product issues.
  • Create estimates, orders, shipping quotes, and service questions in a timely manner.
  • Save art to folders and send to pre-press.
  • Handle any and all customer service needs and request.
  • Maintain a professionalism with clients and working to establish a positive rapport.
  • Update customer information in the customer service database, when needed.
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
  • Assist with walk-in clients with pick-up orders.
  • Assist Sales Representatives with orders, estimates and promotional materials when requested.
  • Close job tickets and send final invoices to customers who are on terms.
  • Filing and organizing hard and electronic copies of customer orders and other various files.
  • Communicate with customers on behalf of pre-press and/or production.
  • Website monitor and administration.
  • General office administration.
  • Maintain cleanliness of office, take out trash.
  • Communicate problems or issues to management.
  • Assist with QC / Color Management.
  • Coordinate art proofs to Pre-Press.
  • Must be punctual and highly dependable.

Compensation: $18.00 - $20.00 per hour

Vacancy posted 4 days ago
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