Clerical Assistant

JOB DESCRIPTION:

Title: Patient Financial Services Clerical Assistant

Location: Fountain Valley, CA 92708

Duration: 3 Months Contract

Job Summary

Under minimal supervision, performs clerical duties that are well-defined and of moderate scope and complexity. Duties may include receiving and/or conveying information, preparation of summaries, sorting and matching documents, filing records, collecting, sorting and distributing mail, data entry, and routine inventory and supply organization.

Essential Duties

• Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days.
• Appropriately, timely, and accurately document information in the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds.
• Document systems based upon information provided by vendor.
• Meet productivity goals as set by Management.
• Recommend resourceful alternatives or original ideas/procedures for work improvement or problem-solving.
• Ensure daily tasks are kept current.
• Appropriately document incomplete tasks to management on a daily basis.
• Accurately and timely compile information to meet timelines for subpoenas.
• Document subpoena logs accurately and timely.
• Process checks and forward to Accounts Payable on a timely basis.
• Contact appropriate departments to obtain necessary documents requested.
• Accurately research returned mail and alert the necessary parties on the level of importance.
• Use external sources and update the system appropriately.
• Meet daily work average volume requirements for returned mail processing.
• Ensure patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging system.
• Maintain quality and accuracy of stored documents and ensure paper documents are provided to the appropriate department.
• Perform other duties as assigned.

Required Skills & Experience

• Minimum 3 years of previous general office and filing experience.
• Skill in the use of computers with Microsoft Office experience.
• Excellent interpersonal skills.
• Written and verbal communication skills to meet productivity standards.
• Positive work ethic.

Preferred Skills & Experience

• Bilingual (English/Spanish or English/Vietnamese) preferred.

Education

Preferred

• High School Diploma or GED equivalent.
• Business-related courses preferred.

Certifications & Licensure

• No required certifications or licensure.