Engagement Manager

Job Description

Manager Client Services, Life Sciences

Role Description:

The Manager Client Services is responsible for driving profitable growth, developing pipeline, and expanding strategic client relationships within an assigned Life Sciences account or portfolio segment of approximately $10M in annual revenue. Working closely with the Senior Manager Client Services, this role leads account growth strategy, sales execution, operational governance, and client relationship management to achieve revenue, margin, and client satisfaction objectives.

About Infosys Life Sciences:

Infosys Life Sciences is a specialized global consulting and technology practice focused on helping pharmaceutical, biotechnology, medical device, diagnostics, and animal health organizations accelerate innovation, improve patient outcomes, and optimize business performance. Serving many of the world's leading life sciences companies, the practice combines deep industry expertise with capabilities across clinical development, regulatory affairs, manufacturing, supply chain, commercial operations, digital transformation, data and AI, cloud, cybersecurity, and enterprise platforms such as SAP, Oracle, Salesforce, and ServiceNow. Infosys Life Sciences leverages AI-led solutions, domain consulting, and large-scale delivery capabilities to help clients bring therapies and medical technologies to market faster, improve operational efficiency, maintain regulatory compliance, and create more personalized experiences for healthcare professionals, patients, and consumers.

Key responsibilities include:

• Build and expand strategic client relationships while driving pipeline creation, opportunity qualification, and sales conversion.
• Own the end-to-end opportunity lifecycle, including prospecting, solution shaping, proposal development, contracting, negotiation, and closure.
• Translate client business challenges, strategic priorities, and operational needs into clear business requirements that enable effective solution development and delivery.
• Partner with delivery, consulting, and solution teams to ensure commitments are met and client expectations are exceeded.
• Develop and execute account plans, including relationship strategies, pipeline growth initiatives, governance, financial management, and commercial decisions.
• Drive account operations, forecasting, and performance reviews to improve revenue predictability, margin performance, and strategic decision-making.
• Lead client-facing presentations, executive business reviews, and growth discussions that articulate value, build consensus, and accelerate business outcomes.
• Serve as a trusted business partner, collaborating across stakeholders to develop customer-centric solutions that align client objectives with Infosys business goals.

Required Qualifications:

• Bachelor's degree or foreign equivalent from an accredited institution, or equivalent combination of education and progressive experience.
• 11+ years of experience in sales, account management, client services, consulting, or relationship management within Life Sciences or a related industry.
• Proven ability to build and manage executive-level client relationships, including CXO stakeholders.
• Strong track record in pipeline development, opportunity management, and sales conversion.
• Hands-on experience leading proposals, contracting discussions, negotiations, and executive presentations.
• Highly detail-oriented with the ability to translate complex client challenges into actionable business and solution requirements.
• Strong commercial acumen with experience managing revenue growth, financial performance, forecasting, and account profitability.
• Exceptional leadership, interpersonal, communication, presentation, and stakeholder management skills.
• Demonstrated ability to partner across sales, consulting, and delivery teams to achieve customer and business outcomes.
• U.S. citizenship or permanent residency required; sponsorship is not available for this position.
• Candidate must be local to the Indianapolis, IN area.

Preferred Qualifications:

• Knowledge of Life Sciences industry trends, business processes, and go-to-market solutions.
• Strong understanding of industry-specific business drivers, digital transformation, and technology-enabled business solutions.
• Experience working in a Global Delivery Model environment.
• Experience managing large, geographically distributed consulting and delivery teams.
• Proven ability to drive operational rigor, governance, and financial predictability within complex client environments.
• Demonstrated success growing strategic accounts through customer-centric solutions that balance client value, revenue growth, and business objectives.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.