Business Analyst

Position: ServiceNow Business Analyst

Location: Charlotte, NC (onsite 3x per week)

Duration: 6 months – Extending

Pay Rate: $53.53/hr

JOB DESCRIPTION

large enterprise client is looking for a ServiceNow Business Analyst for its Cyber Security Technology vulnerability management transformation team. The team is building out ServiceNow's SecOps modules in a brand-new (greenfield) instance. This person turns business needs into clear, actionable requirements for the ServiceNow developers. They'll work directly with stakeholders to find the problem, design the solution, and document everything: functional, non-functional, and technical requirements, plus processes and workflows. They'll also judge how proposed changes affect the platform, support testing and troubleshooting with users and the dev team, make sure changes meet internal standards, and build and deliver end-user training. The role is the go-to SecOps SME for scope and requirement decisions. It needs someone who can run independently with little hand-holding. This role is required to be on-site at our client's offices 5 days x 40 hours per week.

REQUIRED SKILLS AND EXPERIENCE

Type A, technical BA: drives requirements sessions, pushes back, owns the outcome, doesn't wait to be told what to do

Works independently. Gets the problem and runs with it

1+ year writing requirements for a ServiceNow implementation or major enhancement Background in IT or cybersecurity

Working knowledge of the vulnerability management lifecycle and cybersecurity best practices

Strong written and verbal communication.

Can explain complex ideas clearly to technical and non-technical people

Agile experience

Hands-on with ServiceNow, comfortable with configuration

NICE TO HAVE SKILLS AND EXPERIENCE

ServiceNow Vulnerability Response (VR), now USEM: a huge plus and the top differentiator ServiceNow Security Incident Response (SIR)

Ideally both VR and SIR ServiceNow CSA certification, or willing to get it

Greenfield or net-new ServiceNow implementation experience

Experience building and delivering training materials