Immigration Practice Training Specialist

Position Summary Our Austin office has a unique opportunity for an Immigration Practice Training Specialist to join our fast‑paced immigration practice group. The Immigration Practice Training Specialist will work closely with the Immigration Practice Training Manager to perform the following core duties: Develop, implement, and manage paralegal training programs; and Develop or enhance, implement, and document internal case processing and procedures Essential Functions

TRAINING

Develop and present trainings for paralegals, junior associates, and business professionals. Update training materials and conduct hands‑on paralegal training, including substantive immigration law as well as filing procedures and internal protocols. Review current training materials, update, and enhance. Develop Power Points, quick reference guides, and flowcharts of training materials. Present and participate in hands‑on training with new/experienced paralegals and business professionals. Coordinate training efforts with Associates/Shareholders and other stakeholders. Record training modules, and create e‑learning modules and interactive courses on an e‑learning management system. Answer day‑to‑day questions and work with senior paralegals on client teams to obtain answers for client‑specific procedures/protocols. Analyze and record all client‑specific processes/procedures, and support individuals who are unsuccessfully learning operational processes required for progressing cases forward. Coordinate with client‑team paralegals to update client materials: process memos, guides, and rules of the road documentation. Coordinate with paralegals to ensure the client database is updated regarding any changes in contact information or corporate information.

PROCESS/PROCEDURE IMPROVEMENT

Review current internal paralegal workflow processes and procedures to document procedures in place within the practice. Develop or enhance and implement paralegal case management processes and procedures. Train or re‑train paralegals on proper processes and procedures. Work with Reporting, Billing, Admins and Clerks to identify areas for improvement as they relate to Paralegal involvement.

OTHER

Chair biweekly or monthly paralegal group meetings. Serve as a team resource for client and office procedures. Liaise with file clerks, data clerks, admins, reporting and hot dates to understand and provide input on processes. Participate in weekly attorney meetings and other attorney project meetings. Report into and receive guidance from shareholders. Requirements Vaccination requirement: employees must be fully vaccinated against COVID‑19 or have an approved accommodation based on medical condition or sincerely held religious belief or practice. 7+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function. Expert knowledge of procedural requirements for various types of non‑immigrant and immigrant visas and client processes. Knowledge of case management and billing systems. Experience with MS Office including Word, PPT, Visio and Excel. Experience corresponding with clients directly on case processing and other procedural matters. Experience handling a high‑touch client base with poise and confidence. Ability to synthesize and distill information into learner‑friendly, digestible content. Ability to prioritize own work and the team’s work and take on multiple projects. Excellent attention to detail. Excellent organizational skills, including strong facility with case management reporting analytics. Exercises excellent independent judgment. Strong written and oral communication skills. BS or BA degree. Must be based in the Austin office Monday through Friday. Benefits Paid Time Off Paid Sick Leave 401(k) matching program Profit Sharing Paid Holidays Paid Parental Leave Affordable Health and Life Insurance including Dental & Vision coverage Health Savings Account / Flexible Spending Accounts Tuition Reimbursement Employee Assistance Program Equal Opportunity Employer. #J-18808-Ljbffr Ogletree Deakins