Customer Experience Agent

DrivewayDriveway.comDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!Customer Experience Agent-PurchasesThe Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.Location: This position is onsite in Addison, TX.Compensation: $22.00 per hour, plus incentive opportunity.ResponsibilitiesDriveway website concierge/brand promise expert:Customer Concierge:Answers questions and helps move the digital transaction process forwardCoordinates virtual inspection using our inspection applicationCoordinates pick-up of purchased vehicle from customer’s home.Communicate effectively with customers through chat, phone, and CRM/emailMaintain activity logOther duties as assignedSkills and QualificationsStrong attention to detailExcellent communication skillsTime managementActive listening skillsCritical thinkingCompetenciesDoes the right thing, takes action and adapts to change.Self-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing*Reasonable accommodations may be made to enable individuals to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. #J-18808-Ljbffr Lithia & Driveway