Information Technology Support Technician

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally. This position is based at Peterson AFB. PC Technician must have excellent problem‑solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position must be customer‑service‑oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Duties and Responsibilities Provides end-user and mission support for assigned components and commands, as directed by leadership. Manages and supports End User Devices (EUDs) providing local or remote access via wired and wireless connectivity. Troubleshoots and resolves hardware, software, and network connectivity issues. Performs application and data migrations resulting from IMAC activities, hardware refreshes, or system reinstallation. Builds, configures, tests, installs, and maintains IT equipment in accordance with approved hardware standards, software images, procedures, and mission requirements. Plans, coordinates, and executes equipment installations, including pre-installation activities and site surveys. Integrates, tests, and verifies remote access and VDI hardware and software in compliance with USSOCOM standard client images. Manages and supports VDI clients, including recommending hardware and software upgrades or replacements. Supports approved peripheral devices and associated configurations. Provides IMAC services in accordance with organizational policies and procedures. Uses Remedy to receive, document, track, and close service tickets, and updates management and tracking tools as required. Uses enterprise tools such as SCCM, McAfee, Intune, Forescout, Tivoli, and Hypori to diagnose and resolve issues. Provides telephony services, including provisioning and configuring VoIP devices, managing extension mobility, and activating or deactivating telephone features. Interfaces directly with customers to deliver user training and resolve service-related issues. Coordinates with Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, Engineering teams, and requesting organizations to ensure timely service delivery. Recommends system, hardware, and software upgrades or replacements to improve performance and reliability. Required Skills Active DoD TS/SCI clearance Minimum of 1 year of experience in a Help Desk or PC Technician role. Strong technical troubleshooting and customer service skills. Experience with ITSM tools such as Remedy and enterprise utilities (SCCM, Intune, McAfee, Hypori, etc.). Preferred Skills Familiarity with secure communications environments and DoD/USSOCOM infrastructure. Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying). Ability to work independently and prioritize multiple tasks in a high-demand environment. Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices. Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills. Experience with active directory security group management, exchange distribution lists, and file share permission assignment. Education High School diploma with 6+ years of relevant experience, OR Associate’s degree with 4+ years, OR Bachelor’s degree with 2+ years, OR Master’s degree with 0+ years. #J-18808-Ljbffr