IT Support Specialist II

Job Description

Job Description

About Us:

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society.

Summary:

The IT Support Specialist II is responsible for installing, configuring, deploying, and supporting software, hardware, and peripherals across the organization. This role involves resolving helpdesk tickets, providing end-user support and training, managing Active Directory accounts, maintaining inventory and license compliance, and delivering remote technical support for traveling and executive users. The ideal candidate brings strong troubleshooting skills, excellent customer service, and the ability to prioritize and communicate effectively in a fast-paced environment.

Responsibilities:

• Install, configure, deploy, and support software, hardware, and peripherals.
• Perform advanced networking (wired and wireless) and application troubleshooting.
• Maintain accurate ticket creation and resolution in the company Help Desk System; escalate tickets as required and update the knowledge base with proven resolutions.
• Create Active Directory accounts and maintain knowledge of AD security policies.
• Assign Microsoft products through the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-Sox compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management; provide reports to management for budgeting purposes.
• Test and validate hardware and software changes prior to implementation on production systems.
• Document and maintain all desktop configurations and hardware/software installation procedures.
• Establish and maintain vendor relationships to ensure competitive pricing on all IT-related purchases.
• Communicate with end users about the problem-resolution strategy, prioritization, and scheduled completion.
• Deliver remote technical support for traveling sales, executive, and administrative users.
• Perform computer imaging and build to meet the needs of all business functions.
• Prepare reports for management to meet J-Sox requirements.
• Take a proactive approach to identifying and implementing operational enhancements.
• Participate in a rotating on-call schedule with the IT operations group.
• Assist Operations Support staff as needed.
• Cross-train with and provide support for other IT associates.
• Perform general housekeeping duties.
• Overtime and/or travel as necessary.
• Perform all other job-related tasks as assigned.
• Coordinate special projects as assigned by management.
• Adhere to all company policies and procedures, including IATF, ISO, and safety-related policies.

Qualifications:

• High school diploma or GED required.
• 2+ years of experience with installation, configuration, deployment, and support of software and hardware.
• Combination of post-secondary education and/or a minimum of two years of previous commensurate work experience.
• Advanced computer skills.
• Strong documentation skills for technical issues.
• Good problem identification and resolution skills.
• Effective communication and customer service skills.
• Ability to support associates with helpdesk issues at all levels of the organization.
• Excellent organizational, prioritization, planning, and administrative skills.
• Able to work well in a team as well as independently.
• Highly tactful and diplomatic with the ability to maintain confidentiality and make decisions regarding business impact.
• Able to adapt to changing needs in a fast-paced environment.

Physical Requirements:

• Able to see and hear (correctable).
• Able to operate a keyboard.
• Able to lift up to 25 pounds.
• Able to sit for extended periods of time.

Potential Hazards:

• Normal office hazards.
• Hazards associated with travel.

What We Offer:

• Comprehensive Health Benefits: Medical, dental, vision, and life insurance.
• Financial Security: Short-term and long-term disability coverage.
• Retirement Savings: 401(k) plan with a generous company match of up to 6%.
• Time Off: Generous paid time off, including vacation, sick leave, and holidays.
• Work-Life Balance: Paid maternity and paternity leave.
• And much more!

Equal Employment Opportunity Statement:

Niterra is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Notice to Staffing Firms:

Niterra does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or other payments related to unsolicited resumes or CVs, except as required by a written contract between Niterra and the recruitment agency or party requesting payment of a fee.

California Privacy Notice:

If you are a California resident, please review our CCPA Notice to learn more about how we collect personal information from applicants and the purposes for which that information is used.