Operations Supervisor

Job Description

Department: Outbound

Salary: $60,000/year - $70,000/year

Shift: Monday - Thursday - 6AM to completion -

• 3 High-volume seasons that require extra hours hours to meet peak volume. Site operates on all major holidays.

Overview

The Supervisor is a key frontline leader responsible for day-to-day execution of fulfillment, distribution, and/or transportation operations within a fast-paced, ecommerce, Fulfillment Center supporting external online retail customer. This role ensures outstanding service to internal and external customers, including third-party partners/carriers, by maintaining strong communication, conducting regular customer visits, and may include actively supporting business growth through sharing sales leads with the sales team.

The Supervisor builds and leads a high-performing team by modeling the company's 5Cs (Commitment, Communication, Collaboration, Creativity, and Customer Focus) and by coaching associates to consistently achieve quality, safety, and productivity goals. They are accountable for meeting operational standards and driving performance against Key Performance Indicators (KPIs).

This role continuously evaluates processes and results, identifying opportunities to improve service, efficiency, and cost. The Supervisor recommends and implements changes to optimize workflows, balance labor, and respond to shifting business needs. They closely monitor daily schedules and proactively adjust staffing, work assignments, and routes based on volume and priority.

Core responsibilities may include coordinating, overseeing, and at times performing activities related to receipt, storage, order fulfillment, loading, and/or delivery of inventory to ensure accurate, timely, and efficient operations.

Primary Responsibilities:

Operations Management:

• Supervise the receipt, storage, order filling, loading of inventory, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy for the assigned area, ensuring operational goals and service levels are met.
• As needed, perform hands-on operational tasks such as receipt, storage, order fulfillment, loading, and/or delivery of product.

People Leadership:

• Recruit, train, and develop a high-performing team to achieve operational excellence.
• Provide input into short-term staffing and coverage planning, including resource allocation based on volume and business needs.
• Conduct performance reviews and ongoing coaching conversations; address performance issues and recognize strong performance.
• Communicate effectively with team members and promote an open, collaborative work environment.

Safety & Compliance:

• Promote and enforce a strong culture of safety, ensuring compliance with all safety regulations, SOPs, and company policies.
• Conduct regular safety audits and provide ongoing safety training and reinforcement for associates.

Customer & Business Support:

• Maintain strong relationships with internal and external customers.
• May visit external customers to proactively identify potential business opportunities and/or conduct carrier reviews.

Other Responsibilities:

• Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Education and Experience:

• Level of Formal Education: High School diploma or equivalent, Bachelors preferred
• Area of Study: Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Minimum Years of Experience: 2
• Type of Experience: Distribution, Transportation, or Operations preferred.
• Special Certifications: Black Belt certifications in 5s or Dale Carnegie courses preferred
• Technical Competencies & Information Systems: Microsoft Office
  Skills & Abilities: Strong communication and leadership skills, strong knowledge of warehouse and/or transportation operations and procedures, proven decision-making capabilities, ability to manage and motivate employees.
  Additional Language Skills: English required, Bilingual English/Spanish preferred
  Personal Attributes & Other/Preferred:
  
  • Self-motivated, team player
  • Ability to set and manage expectations; observe and monitor work progress
  • Lead through change and deliver critical coaching and feedback on associate performance
  • Flexibility to meet the needs of the business

About The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.


Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.


Disclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.


Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.


Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.


We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.


Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.


How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.

About Us

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?

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