Accounts Receivable Specialist

Accounts Receivable Specialist

Malin is looking for an Accounts Receivable Specialist to work with our customers in a professional and customer-friendly manner to obtain payments for open receivables. The successful person in this role will be personable, energetic, a problem-solver, and methodical in their attention to detail. We are looking for career-minded professionals that can carry out Malin's values.

Essential Functions:

• Business-to-business collection calls and/or correspondence in fast-paced goal-oriented collections department.
• Providing customer service regarding collection of unpaid invoices, processing customer refunds, process and review account adjustments, resolve customer discrepancies.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• High volume e-mails and phone calls
• Resolve customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to internal and external customers

Additional Job Functions:

• Enlist the efforts of management when necessary to accelerate the collection process.
• Must communicate and follow-up effectively regarding customer accounts on a timely basis
• Establish and maintain effective and cooperative working relationships with internal and external customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept
• Participating in team planning meetings
• Meet defined department goals and activity metrics

Qualifications and Requirements:

• Two or more years of experience in high volume corporate collections
• Knowledge of billing and collections standard operating procedures and best practices
• High school or equivalent required. Some college preferred

General:

• Self-starter with the ability to work independently in a dynamic, fast-paced environment
• Strong attention to detail
• Excellent time management and phone skills
• Ability to prioritize and manage various tasks
• Strong written and verbal communication skills
• Strong email and computer skills
• Stable and successful career background
• Strong and ethical performance history

Language and communication skills:

• Ability to read and interpret customer communications and common documents
• Ability to respond to inquiries from internal and external customers