Escalations Representative 3

Randstad is looking for Escalations Representative 3 in San Antonio TX who has the following qualifications:

• bilingual in English/Spanish
• Financial services experience - need to understand general banking terms
• Experience moving through a pipeline
• Proficient in using/navigating multiple systems 
• Attention to detail
• Excellent written communication skills
• Quality Assurance
• Time Management
• Organizational Skills
• Experience using Microsoft Outlook + Excel is strongly preferred

Shift Days/Hours: 

Monday - Friday, 8:00am - 

4:30pm

salary: $24 - $27.82 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Bachelors

Responsibilities

Certified Spanish speaking reps. Need to review calls from Spanish speaking customers, take notes on them, and translate them to attach that to the case. Unique in that they’ll be doing limited case work and will have limited access to systems. Receive requests from ECMP system. May be doing tracking in Excel. Background in financial services is needed because they’re notating conversations around banking topics. Supports markets outside the Twin Cities, will be good for them to be able to stay in the office until 4:30 to be available later to other time zones.

Training will mostly be just system and process training and may be briefer because of the lack of systems to have to learn.Other groups with similar positions have 2 day turnaround expectation that they’re hoping to beat.

• Summarize the Spanish language calls and attach them to the cases.
  • Will be summarizing Inquiries and complaints regarding financial products and services.  
• They won’t be on the phones themselves. 
• No case work involved
• Will be asked to review call + notate details
• Listen to and summarize calls in Spanish with high accuracy.
• Ensure all transcriptions are free of errors, including grammatical, spelling, and punctuation mistakes.
• Meet deadlines consistently while maintaining a high level of accuracy.
• Handle confidential and sensitive information with discretion.

Skills

• Active Listening
• Call Center Support
• Telephone Etiquette

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.