Dental Front Desk Receptionist

Dental Front Desk Receptionist

Hiring Immediately!

Location: Charleston, WV

Position Summary

The Medical / Dental Front Desk Receptionist is responsible for delivering exceptional customer service as the primary point of contact for patients entering the dental practice. This role manages patient check-in/check-out workflows, schedules appointments, verify insurance coverage, and maintains accurate electronic patient records while ensuring smooth daily practice operations.

• Key Responsibilities Greet patients warmly upon arrival, verify demographic details, and complete the check-in and check-out process.
• Schedule patient appointments accurately in accordance with provider availability and office scheduling guidelines.
• Answer multi-line phone systems, respond to inquiries, and triage messages or patient requests to the appropriate staff.
• Verify patient health/dental insurance coverage, collect copays, deductibles, and account balances at the time of service.
• Maintain accurate patient records within the Electronic Health Records (EHR) system while ensuring strict HIPAA compliance.
• Manage incoming and outgoing medical/dental records requests, faxes, and general office correspondence.
• Keep the reception and waiting areas clean, organized, and welcoming for patients.
• Support clinic management and staff with additional administrative duties as assigned.

Qualifications

• Preferred Education & Experience
• High school diploma or equivalent required.
• Minimum of one (1) year of medical or dental front desk/clinical office experience required.
• Experience with Electronic Health Records (EHR) systems and insurance verification processes.
• Basic computer proficiency, including Microsoft Office applications.
• Strong organizational and multitasking skills with high attention to detail.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with a professional demeanor.
• Ability to always maintain strict confidentiality and professionalism.
• Physical Requirements
• Ability to sit at a desk and operate office equipment for extended periods.
• Ability to communicate effectively both verbally and in writing.
• Ability to see and hear with or without corrective devices.
• Ability to reach, bend, and lift up to 20 pounds independently.

Work Environment

This position operates in a professional dental office setting. Adherence to standard safety guidelines, patient privacy laws (HIPAA), and professional office decorum is always required.

• Schedule Monday – Thursday: 7:45 AM – 4:15 PM (30-minute lunch break)
• Friday: 7:45 AM – 11:45 AM

Pay Rate

$16 per hour

Equal Employment Opportunity

Mountaineer Employment Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender.