Quality Assurance

Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking an experienced and dynamic Test Lead – IT Quality Assurance Senior/Specialist on the Division of Information Technology (DIT) Quality Assurance team. The QA Team is responsible for validation and approval of coding changes for a large complex of eligibility systems that administer cash, food and medical assistance to the residents of Washington State. The Test Lead is involved in all phases of the software development lifecycle (SDLC). The SDLC includes requirements and design definition, coding, testing and deployment. You will participate in the entire testing process including strategic planning, reviewing artifacts, test environment maintenance, test design, test execution, defect management, reporting of test results. You will guide testing efforts for the Quality Assurance project team, working closely with testers, business analysts, technical teams, and business partners. You will mentor others in testing practices, support quality improvements, and review the work of others to ensure system updates are ready for production. You will also empower new testers to build confidence and skills through training, coaching, and clear expectations. This project is anticipated to last until June 2027 but may be extended. Some of what you'll do: Ensuring the quality of coding changes delivered for ACES complex applications that are critical to the delivery of food, cash, and medical benefits. Lead the testing of complex projects; Oversees and manages essential environment maintenance and patching for multiple test environments, ensuring a stable foundation for the testing required to successfully support project deliverables. Make decisions and complete tasks regarding maintenance and the access of test environments. Apply strategic expertise to incorporate existing processes and develop new methods/procedure/approach to complete projects. Complete research on new technologies and tools, provides a recommendation for implementation and guides integration. Train new staff and provide enhanced training for existing staff using their advanced knowledge of testing principles, concepts and practices. Maintain relationships with State and Federal Agency partners to coordinate test efforts for shared functionality. Partners with project manager, business analysts and key business partners to ensure accurate bug triaging, prioritization, and swift issue escalation. Most work can be conducted by various options such as teleworking or on site. Normal working hours are Monday– Friday, 08:00 am to 05:00 pm. Some evening and weekend work may be required. Occasional work in excess of 40 hours per week is required to support critical problem resolution, production operations, and off‑hours/on‑call rotation. Who should apply? Professionals with the following: Bachelor's Degree or equivalent in Information Technology Systems, Computer Science, and Seven years of professional experience as a test analyst using software testing methodologies, experience with hierarchical and relational database management systems, experience testing web and/or client server applications. Experience with industry test workflow and requirement definition tools. Experience using XML, SQL and file manager tools. OR, An Associate's Degree or equivalent in Information Systems, Computer Science and nine years' of professional experience as a test analyst using software testing methodologies, experience with hierarchical and relational database management systems, experience testing web and/or client server applications. Experience with industry test workflow and requirement definition tools. Experience using XML, SQL and file manager tools. OR, Eleven years' of professional experience as a test analyst using software testing methodologies, experience with hierarchical and relational database management systems, experience testing web and/or client server applications. Experience with industry test workflow and requirement definition tools. Experience using XML, SQL and file manager tools. AND Two years of professional experience in a leadership role within a QA team. Preferred qualifications, experience, or certification Three years of experience solving complex problems through imaginative, innovative and creative leadership Software Testing Certification Completed applications will include: An updated resume that clearly describes your relevant experience. We encourage you to tailor your resume to this position and highlight specific examples of work involving your experience with hierarchical and relational database management systems, experience testing web and/or client server applications A Cover letter explaining why you are interested in the job, skills, and experience that make you the best person for the job Three or more professional references with current contact information Missing or generic resumes and cover letters that do not clearly demonstrate how your experience aligns with the qualifications and duties outlined in this posting may not be considered competitive. Please contact View email address on click.appcast.io and reference 04938 The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Personen requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. 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