Enforcement Manager, Housing Choice Voucher

POSITION SUMMARY

Reporting to the Director of Administration, the Enforcement Manager manages daily HCV Enforcement operations and liaises with CHA Legal, OIG, and external partners. This role leads enforcement staff and oversees contracted HCV enforcement vendors. The Manager is responsible for providing strategic oversight of enforcement operations by analyzing program data and enforcement trends to ensure compliance with CHA policy and HUD regulations. The Manager directs Enforcement Quality Control (QC) staff, ensuring procedures are up-to-date and compliant. They act as the enforcement decision-maker for legal cases, with the authority to determine outcomes, within legal limits.

DUTIES AND RESPONSIBILITIES

* Provide supervisory and operational oversight of all Housing Choice Voucher (HCV) program enforcement staff to ensure ongoing program compliance through effective monitoring, investigations, case management, and resolution of participant and owner violations. * Maintain program-level responsibility for the intake, coordination, tracking, and disposition of all HCV enforcement and legal cases to ensure compliance with program requirements, including cases arising from internal reviews and external referrals such as the Office of the Inspector General (OIG), fraud hotline submissions, income and family composition reviews, and law enforcement agencies. * Assess participant and owner compliance with program obligations, determine appropriate enforcement actions for noncompliance, and ensure complete, accurate, and defensible case documentation to support administrative actions and uphold program integrity. * Ensure the timely issuance, review, approval, and final disposition of owner enforcement actions, including warning letters, suspensions, debarments, and Informal Review determinations to address noncompliance and reinstatements while ensuring program compliance. * Oversee participant legal processing related to compliance enforcement, including the issuance of warnings, agreements, notices of intent to terminate assistance, and termination actions, ensuring consistency with program requirements and due process standards. * Coordinate with the CHA Legal Department on compliance-related enforcement actions, including the preparation, review, and oversight of Informal Hearings, Informal Reviews, and court proceedings. * Serve as the primary liaison to external agencies and oversight bodies on matters involving HCV program compliance, enforcement coordination, and fraud prevention. * Assign and manage compliance enforcement cases to CHA staff, contracted vendors, and legal partners; monitor case progress; enforce established timelines; and approve outcomes and closures to ensure consistent application of program requirements. * Refer cases for investigative, extensive review when potential fraud, waste, abuse, or systemic noncompliance is identified, supporting program integrity and corrective action. * Oversee compliance-related matters received through fraud hotlines, enforcement inboxes, OIG referrals, and HUD or Executive-level inquiries, ensuring appropriate assignment, tracking, response, and resolution within required timeframes. * Direct coordination with HCV enforcement vendors on high-risk or complex compliance cases, including oversight of investigative interviews with participants and owners, and provide testimony or evidentiary support in administrative or judicial proceedings when required. * Manage the Enforcement Quality Control (QC) framework to ensure contractor adherence to contractual obligations, Administrative Plans, enforcement procedures, and program compliance standards. * Lead continuous improvement initiatives to strengthen program compliance, including updates to enforcement policies, procedures, forms, guidance materials, and tracking systems. * Analyze compliance trends and enforcement data, evaluate contractor performance, identify systemic compliance risks, and implement corrective actions, technical assistance, or training as necessary. * Monitor and report on program compliance performance, including enforcement activity, workload distribution, contractor compliance, and risk indicators. * Prepare and submit monthly compliance reports to the director summarizing enforcement activity, noncompliance trends, case outcomes, and corrective actions. * Perform other related duties and special projects as assigned in support of HCV program compliance and enforcement operations.

QUALIFICATIONS

This position requires a Bachelor’s degree in Criminal Justice, Public Policy, Social Work, or a closely related field; three (3) or more years of relevant professional experience, or an equivalent combination of education, training, and experience, with law enforcement experience preferred. The incumbent must complete Housing Choice Voucher (HCV) certification examinations and the HCV Supervision and Management certification examination within six (6) months of appointment, achieving a minimum score of 85 percent on each. The position requires high proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word, as well as experience using Microsoft SharePoint. Strong interpersonal, communication, and human relations skills are essential, along with a high level of attention to detail, sound judgment, and a systematic, organized approach to work. The incumbent must also possess and maintain a valid State of Illinois Driver’s License.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision,

and Life Insurance

• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with

the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago * Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures. "Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.” Salary: $90,000 - $93,000 Grade: S8 FLSA: Exempt Union: None