Commercial Card Relationship Manager - Payments - Vice President

Job Description

Join our Payments team and make a real impact by helping clients achieve their goals. You’ll have the opportunity to grow your career, collaborate with talented colleagues, and develop your expertise in a dynamic environment.

As a Payments Commercial Card Relationship Manager within our Commercial Bank portfolio, you will manage a diverse group of clients in the Healthcare, Higher Education, and Non-Profit sectors. You will drive growth and expansion by identifying and implementing payables strategies, cross-selling payment solutions, and ensuring ongoing client retention. Acting as a trusted advisor, you will deliver high client satisfaction through regular account reviews, sharing best practices, resolving issues in partnership with service and product teams, and leading revenue-generating optimization initiatives. You will be part of a collaborative team that values integrity, accountability, and professional growth. 

Job Responsibilities

• Manage a portfolio of Commercial Card clients, focusing on growth, retention, and overall client satisfaction. 
• Identify and implement payables strategies to optimize client outcomes and operational efficiency.
• Conduct regular account reviews, sharing best practices and actionable insights with clients. 

• Collaborate with service and product teams to resolve client issues and deliver exceptional service. 

• Lead initiatives to maximize revenue opportunities and enhance client satisfaction. 

• Communicate directly with C-level client contacts and executive-level internal stakeholders. 

• Demonstrate strong ownership and accountability in all aspects of client management. 

• Maintain a culture of risk management and ensure adherence to internal controls. 

• Be willing  to travel up to 25% as needed to support client and business objectives. 

Required Qualifications, Capabilities, and Skills 

• Bachelor’s degree and at least five years of relevant experience in Relationship Management (Payments, Treasury, or Commercial Card) 

• Proficiency in Microsoft Office, Salesforce, and video conferencing tools 

• Solid understanding of payments, client accounting systems, ERPs, and AP processes 

• Demonstrate integrity, accountability, and a strong culture of risk management 

• Demonstrate excellent organizational, communication, and negotiation skills 

• Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team. 

   

Preferred Qualifications, Capabilities, and Skills

• Experience delivering measurable results in client relationship management 

• Ability to learn and use proprietary platforms and solutions quickly 

• Interest in developing leadership capabilities and growing professionally 

   

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.