Patient Care Coordinator

Patient Care Coordinator

Utah Fertility Center's Pleasant Grove location is hiring a full-time Patient Care Coordinator to join our team!

We are a growing fertility center dedicated to providing compassionate, personalized care to patients throughout their fertility journey. Our team works together to provide a supportive patient experience while delivering high-quality reproductive healthcare.

Our front office team members play a crucial role in facilitating the smooth operation of our facilities by providing administrative support and ensuring a positive patient experience.

This position includes but is not limited to the following responsibilities:

• Greeting patients and visitors.
• Handling incoming phone calls, providing information, and directing calls to the appropriate team members.
• Collecting patient payments.
• Scheduling appointments for patients and rescheduling appointments as necessary.
• Ensuring patient information is accurate and up-to-date.
• Handling administrative tasks.
• Following privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA).
• Keeping the reception area clean, organized, and presentable for patients and visitors.

Qualifications:

• Must be available to work in weekend and holiday rotation.
• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare setting, or customer service role preferred.
• Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.
• Excellent customer service skills and the ability to make patients feel welcomed and supported throughout their fertility journey.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.
• Basic computer skills and the ability to learn electronic medical records (EMR) and scheduling systems.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Strong written and verbal communication skills.
• Ability to work collaboratively with providers and other members of the healthcare team.
• Dependable, professional, and adaptable, with a positive attitude and willingness to learn.
• Ability to handle sensitive and emotional situations with empathy, patience, and discretion.