Account Portfolio Manager

Account Portfolio Manager: Residential & Commercial Accounts

Location: Geneva, IL

Employment Type: Full-Time In Office, This is NOT a Hybrid or Remote Role

Work Arrangement: In-Office | Limited Travel

Reporting Structure: Operations Manager → Director → CEO

Divisions Supported: Diversified Waste Solutions (DWS), Geneva Compaction, and related company divisions.

Position Summary:

The Account Portfolio Manager is responsible for the management, performance, retention, and growth of assigned residential and commercial client portfolios. This position serves as the primary client contact and is accountable for strong relationships, vendor performance, contract compliance, revenue protection, and opportunities for operational improvement and growth. The Account Portfolio Manager collaborates with Auditing, Customer Service, Finance, Operations, leadership, and other DWS divisions to deliver consistent service. This primarily office-based role requires proactive ownership, sound judgment, and timely follow-through. The position reports to the Operations Manager, with escalation and oversight through the Director and ultimately the CEO.

Essential Duties & Responsibilities

Client Relationship, Retention & Growth:

· Manage assigned portfolios for service consistency, contract compliance, financial performance, and client satisfaction.

· Understand assigned properties, service agreements, vendors, pricing, and operating requirements.

· Identify and address service deficiencies, contractual concerns, financial discrepancies, and improvement opportunities.

· Coordinate property additions, removals, acquisitions, transitions, and service changes.

· Maintain accurate account information, contracts, documentation, and CRM records.

· Own outstanding portfolio issues through appropriate follow-up, escalation, and resolution.

· Serve as primary contact for clients, property managers, asset managers, and key decision-makers.

· Promptly forward qualified prospective-client opportunities and warm leads to the Director, including relevant contact information, client needs, and potential business opportunities. Document referrals and follow-up activity in the CRM as directed.

· Promptly elevate communications, introductions, meeting requests, and relationship opportunities involving C-suite executives or other senior client decision-makers to the DWS Director. Coordinate any follow-up or executive outreach with the Director to ensure appropriate leadership involvement and consistent messaging.

· Build relationships that support satisfaction, retention, and long-term partnerships.

· Participate in client meetings, calls, and portfolio reviews, primarily through virtual or office-based communications.

· Attend virtual client meetings frequently with the expectation of less than 10% travel opportunity for property visits when operationally necessary and pre-approved by management.

· Identify client concerns, retention risks, service improvements, portfolio expansion, and additional company service opportunities.

· Provide operational guidance and information on waste management and recycling initiatives.

Waste Hauler & Vendor Management:

· Oversee service agreements, renewals, pricing reviews, modifications, and vendor performance.

· Negotiate vendor pricing and terms within established guidelines and approval authority.

· Identify opportunities to reduce client expenses, improve efficiency, and protect negotiated savings.

· Monitor service failures, unauthorized increases, surcharges, and contract discrepancies; coordinate corrective action.

· Stay informed about relevant market conditions, vendor capabilities, and municipal or regulatory requirements.

· Escalate significant contractual, financial, or operational risks to leadership.

Financial Oversight & Revenue Accountability:

· Understand portfolio revenue, DWS compensation arrangements, client savings, and account financial performance.

· Work with Auditing and Finance on billing discrepancies, missed revenue, outstanding receivables, and other concerns.

· Monitor and escalate payment issues for appropriate follow-up; support verification of negotiated savings.

· Identify opportunities to protect revenue, improve profitability, and expand existing relationships.

· Communicate property transitions, contract changes, and service modifications to appropriate departments.

· Provide accurate portfolio and financial updates as requested with approval release from the Operations Manager and/or Director.

Client Interaction & Professional Standards

· Represent DWS professionally in client, vendor, and internal interactions.

· Communicate clearly, respectfully, and promptly; maintain appropriate appearance and conduct.

· Exercise discretion with client contracts, financial records, pricing, and proprietary information.

· Demonstrate ownership, responsiveness, and sound judgment.

Performance & Incentive Compensation

Performance may be evaluated on client retention and satisfaction; portfolio growth and revenue protection; contract and vendor performance; cost-saving opportunities; issue resolution; accurate reporting and CRM records; collaboration; and completion of assigned objectives. The position may be eligible for discretionary bonuses, commissions, or other incentives under applicable company policies or written agreements. Discretionary compensation is not guaranteed and may be modified prospectively, subject to applicable law and governing agreements. Earned compensation will be paid as required by law.

Salary Range:

Annual Base Salary Range: $65,000 - $85,000 Commensurate with qualifications, relevant experience, skills, and demonstrated ability to perform the responsibilities of the position. Actual compensation within the posted range will be determined based on the candidate's professional background, industry experience, account management expertise, and alignment with the position's requirements.

Work Environment, Travel & Attendance Expectations

· This is a full-time, primarily in-office role based in Geneva, Illinois.

· Travel is limited and is not a routine or primary responsibility of the position.

· Occasional local or regional travel may be required for client meetings, property visits, vendor meetings, training, or company events.

· Out-of-state or overnight travel is expected to be infrequent and will be coordinated with and approved by management in advance.

· Client relationships and portfolio responsibilities will generally be managed by telephone, email, virtual meetings, and other office-based communications.

· Reliable attendance and consistent availability during scheduled business hours are required.

· Occasional after-hours assistance may be needed for urgent operational matters. All working time and business travel will be handled under applicable law and company policy.

Schedule:

· Monday through Friday.

· Regular schedules are established and approved by the supervisor, generally within 7:00 AM to 6:00 PM.

· Reasonable flexibility may be considered based on business needs, staffing coverage, and management approval.

Qualifications & Professional Competencies:

· Experience in account management, client relations, portfolio operations, vendor management, or a related field.

· Strong organization, communication, negotiation, and problem-solving skills.

· Ability to manage multiple accounts and competing priorities.

· Understanding of contracts, pricing, financial reporting, and vendor relationships.

· Proficiency with CRM systems, Microsoft Office, and business reporting tools.

· Ability to work independently and collaboratively with internal teams.

· Waste management, recycling, multifamily housing, commercial property management, or facilities experience preferred but not required.

Employment Eligibility & Pre-Employment Screening:

Applicants must be legally authorized to work in the United States. DWS does not provide employment-based immigration sponsorship for this position, now or in the future.

Employment offers may be contingent upon completion of a job-related background screening, conducted with required authorizations and notices and in accordance with applicable federal, Illinois, and local laws.

DWS is an equal opportunity employer and makes employment decisions without unlawful discrimination.