Business Operations & Analytics Manager

Here’s a summary of the role Diligent is seeking a talented and driven Business Operations & Analytics Manager to join the Office of the CEO, reporting directly to the SVP, AI Transformation & Strategic Programs. This is a high-impact, highly visible role for an early-career operator who is excited to work at the intersection of executive priorities, governance, ESG-related processes, and AI transformation. This role is best suited for someone who is energized by turning priorities into action. You will help expand the impact of the Office of the CEO by bringing structure, follow-through, and process discipline to key initiatives. You will support cross-functional execution, help document and improve governance processes, contribute to ESG-related reporting activities, and identify opportunities to automate and accelerate work through AI. The right person is intellectually curious, highly organized, eager to experiment with AI, and motivated by the chance to help shape how Diligent operates as an AI-forward company. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Support strategic and operational initiatives led through the Office of the CEO, with a focus on governance and reporting processes and AI transformation priorities. Help drive cross-functional execution by tracking workstreams, following up with stakeholders, surfacing risks and dependencies, and helping maintain momentum on key initiatives. Document, organize, and improve core governance processes, including ESG-related reporting and internal operating cadences. Identify opportunities to streamline work through process improvement, workflow standardization, automation, and AI-enabled ways of working. Support AI transformation efforts by helping track use cases, capture progress, coordinate stakeholders, and enable adoption across the business. Partner with the CEO, Chief of Staff, Apps & Analytics team, and functional plan owners to prepare materials, synthesize updates, and support leadership visibility into progress against company priorities and OKRs. These are the essentials you’ll need to get an interview: Bachelor’s degree required. Approximately 2+ years of professional experience in business operations, program coordination, consulting, analytics, project management, or a related field. Strong organizational skills and attention to detail, with the ability to manage multiple workstreams and follow through consistently. Excellent written and verbal communication skills, including the ability to create clear documents, summaries, and updates for senior stakeholders. Intellectual curiosity, sound judgment, and a strong desire to learn quickly in a fast-paced environment. Genuine enthusiasm for AI, including a willingness to experiment with tools and apply them to improve day-to-day work. Comfortable traveling up to 25% of the time. It would be great if you had these to, but we’ll support you if you don’t: Exposure to governance, ESG, board-related, or executive reporting processes. Experience supporting cross-functional programs or operating cadences in a matrixed organization. Familiarity with process mapping, workflow documentation, dashboards, or automation opportunities. Experience using AI tools to improve research, documentation, analysis, or productivity. Strong proficiency in Excel and PowerPoint is a plus. U.S pay range

$114,000—$142,000 USD

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.