Front Desk Medical Receptionist

Job Responsibilities:
• Welcomes and greets patients and visitors in person
• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
• Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Scheduling within the guidelines of multiple providers, verifying schedules and insurances
• Assure the accurate new patient packet is mailed or emailed at time of scheduling
• Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
• Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility
§ Max out of pocket
§ Deductible
§ Copay
§ Coinsurance
• Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
• Maintain reception areas
• Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
• Coordination of patient referrals
• Ability to multitask
• Maintains operations by following policies and procedures; reporting needed changes
• Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
• Demonstrate respect for our patients and fellow care team members in every interaction
• Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
• Always maintain a professional and positive attitude
• Demonstrate teamwork and support for fellow team members by offering assistance as needed