Front Desk Receptionist

Job Description

Job Description

POSITION SUMMARY

Reporting to the VP of Facilities & Transportation, the full-time Receptionist is responsible for overseeing the daily operations of the Lyndon Center headquarters of Cape Abilities. In addition, this position provides administrative and fundraising support as needed.

ESSENTIAL/PRIMARY RESPONSIBILITIES

• Answers front desk phone and directs calls and other inquiries.
• Receive and process incoming donations.
• Administrative ad hoc support as needed.

Distribution and management of agency mail and messages

• Responsible for sorting and distributing mail.
• Serves as the point person for mailing and shipping needs for our Lyndon facility.
• Checks general office voicemail and forwards messages to their appropriate recipients or follows up with inquiries.

Oversight of daily operations of Lyndon Center

• Responsible for directing visitors and checking in appointments, including management of visitor and staff sign-in sheets.
• Handles and delivers sensitive documents and mail, including sorting and logging checks and confidential forms.
• Other duties as assigned

• Total Quality Management : Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Vision and Purpose : Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
• Adaptability : Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values, and Diversity : Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust : Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment : Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications : Speaks clearly, appropriately, and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; can write clearly and succinctly; can communicate clearly in a variety of settings and situations.

EXPERIENCE & EDUCATION

• Well-developed organizational skills that reflect the ability to multi-task with strong attention to detail.

SKILLS & ABILITIES:

• Strong interpersonal skills and the ability to build relationships with external stakeholders and vendors.
• Proficiency in Windows, including MS Word and EXCEL; ability to learn new software.
• Ability to work independently and with professional discretion.
• Strong communication and organizational skills.
• Strong time-management skills.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal working conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.