Resident Services Coordinator II (MAR)

Resident Services Coordinator I/II

Make a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as Resident

Services Coordinator I/II - Chinatown (Oakland, CA).
East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.

About the Role
We are seeking a bilingual (Cantonese/English) Resident Services Coordinator (RSC I/II) to support residents at our Chinatown properties. This role provides individualized support, organizes community-building activities, and partners with local service providers to ensure residents - particularly Chinese-speaking seniors and families - have access to resources that support housing stability, health, and well-being.
Position Summary: The Resident Services Coordinator (RSC I/II) will play an essential role at EBALDC's Chinatown properties, supporting primarily Chinese-speaking residents, including seniors and families. This position requires fluency in Cantonese (reading, writing, and speaking) and a commitment to serving linguistically diverse, low-income communities.
The level of hire (RSC I vs. RSC II) will be determined based on candidate experience:

• RSC I - entry-level, generally up to 2 years of related experience.
• RSC II - intermediate-level, generally up to 4 years of related experience with demonstrated ability to manage caseloads independently.

Key Duties & Responsibilities

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.
• Facilitate workshops, orientations, and presentations in both English and Cantonese.
• Collaborate with Property Management to support residents at risk of eviction or facing safety concerns.

Maintain accurate case notes and reporting in EBALDC's data systems

REQUIREMENT: Languages Required: Chinese, Mandarin or Cantonese (speaking, reading & writing)

Resident Support & Individual Assistance (60%)

• Assess resident needs and make referrals to community resources such as benefits navigation, financial coaching, treatment providers, and housing retention support.
• Provide individualized support to residents, including assistance with housing stability and accessing public benefits, employment services, financial coaching, budgeting, and other services based on individual need.
• Identify and engage residents in supportive programs that promote skill-building and personal development.
• Address resident concerns such as mediation, crisis intervention, housekeeping issues, and housing re-certifications.
• Receive and manage referrals from Property Management and collaborate with tenant case managers when available.
• Implement conflict resolution techniques and de-escalation strategies for resident behavioral concerns, including mental health emergencies.
• Develop and maintain a referral network of service providers; make referrals and follow up on resident progress.
• Facilitate resident workshops, orientations, and presentations on available services.
• Ensure resident confidentiality and adhere to EBALDC's privacy policies.

Community Engagement & Leadership Development (15%)

• Recruit and build relationships with residents through door-knocking, meetings, and other outreach methods.
• Organize and facilitate resident engagement activities to strengthen community connections.
• Gather and relay resident feedback to EBALDC leadership and service partners.
• Build relationships with community organizations and connect residents with local programs, events, and advocacy groups.
• Support the formation and development of resident associations, committees, and leadership councils.
• Provide leadership development training and mentorship for resident leaders.

Partnership & Property Management Coordination (15%)

• Collaborate with Property Management on service provision, including resident referrals, safety concerns, and event planning.
• Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.
• Work closely with Property Management to assist residents at risk of eviction, offering case management and intervention strategies.
• Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
• Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
• Work closely with Property Management to assist residents at risk of eviction, offering case support, intervention strategies, linkages and referrals to community-based services.

Data Management & Reporting (10%)

• Maintain up-to-date records of resident interactions and service referrals.
• Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
• Ensure compliance with data tracking requirements and confidentiality standards.
• Prepare and submit required reports and participate in quality assurance initiatives.
• Assist in evaluating program effectiveness and recommend improvements.
• In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
• Report incidents such as child, dependent adult, and elder abuse in accordance with state law.

Preferred Knowledge, Skills & Abilities :

• Minimum 2+ years of experience in social services, housing support, or community-based programs.
• Bachelor's degree in social work, psychology, public administration, or a related field preferred.

Skills & Competencies:

• Strong written and oral communication skills.
• Ability to effectively manage conflicts and provide crisis intervention.
• Cultural competency and experience working with diverse, low-income communities.
• Strong organizational skills and the ability to manage multiple priorities.
• Knowledge of Resident Services coordination best practices and trauma-informed care principles.

Technical Proficiency:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using data management systems for tracking resident services.
• Knowledge of Salesforce preferred.

Certifications & Compliance:

• CPR & First Aid certification (provided by the organization if needed).
• Must pass a criminal background check.
• Safe food handling certification (provided by EBALDC if needed, renewed annually).

Salary Range : RSCI $51,450-$57,750 RSCII $55,650-$65,100 (Annually)
Travel: Able to work at multiple building sites.

What You'll Do

• Provide individualized support with housing stability, public benefits, employment readiness, and basic financial literacy.
• Respond to resident concerns, including mediation, conflict resolution, and crisis support.
• Partner with local service providers to ensure culturally appropriate services (e.g., senior programs, food access, wellness programs).
• Coordinate food distribution and connect residents experiencing food insecurity to local food banks.
• Develop inclusive resident engagement strategies through one-on-one outreach, resident meetings, and community events.

Why Join EBALDC?

• Competitive salary and benefits package
• Ongoing training and professional development
• Inclusive, mission-driven workplace
• Opportunity to make a meaningful impact in Oakland's Chinatown community

EBALDC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Outstanding Benefits and Other Information
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and wellness Days off for all eligible employees.

Equal Employment Opportunity : Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law.

Diversity, Equity, and Inclusion (DEI): We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.

This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.

**All candidates will be subject to a background check as a condition of employment**
Please NO PHONE CALLS!
EBALDC is an EOE Employer

Qualifications

Resident Services Coordinator I

• 0-2 years' experience in social services, community engagement, or housing-based programs.
• Requires closer supervision and training; may lead smaller resident programs.

Resident Services Coordinator II

• 2-4 years' experience in social services, community engagement, or housing-based programs.
• Demonstrated ability to independently manage caseloads and resident activities with minimal supervision.

Shared Requirements

• Bachelor's degree in social work, psychology, public health, or related field (equivalent experience considered).
• Required: Fluency in Cantonese (speaking, reading, and writing).
• Strong written and oral communication skills in English.
• Familiarity with immigrant-serving resources and senior support programs.
• Proficiency with Microsoft Office and case management systems.
• CPR/First Aid certification (training provided if not current).
• Must pass DOJ and criminal background checks.