Delivery Operations Associate

Job Description

Job Description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Who We Are Looking For:

Fooda's Delivery product team is looking to add a Delivery Operations Associate to our Boston & D.C. Team.

This is a fast-paced, hybrid role (3 days/week in-office) supporting the day-to-day operations of our delivery business throughout Boston and Washington, D.C., working out of our office in the Leather District.

This role reports to the Delivery Logistics Manager, Northeast Region.

Requirements

Who You Are:

• Coachable, tech-savvy, and highly organized: you take feedback well, pick up new tools easily, and never "forget" a task
• Strong communicator, comfortable responding quickly to multiple internal and external requests throughout the day
• Adaptable problem-solver who's confident multi-tasking and adjusting to shifting deadlines and timelines
• Comfortable with Microsoft Office tools (Excel, Outlook, PowerPoint and Word) and quick to learn new software
• Strong work ethic, self-directed, and thrives in a fast-paced, start-up environment
• 1-2 years of professional experience (A startup environment is a plus)

What You Will Be Doing:

• Support the Delivery Logistics team across daily operational tracking, tasks and product needs
• Assist with new Delivery client launches and support Client Success with business reviews
• Help coordinate Delivery restaurant scheduling, including internal and external scheduling coordination
• Support the Delivery Logistics team in building and overseeing the delivery courier network
• Anticipate courier needs, handle confirmations, and manage daily/weekly route changes
• Pull Delivery reporting as needed for the team (restaurant calls/emails, internal updates, Excel reporting, pulling reports from internal systems)
• Serve as point person for Delivery account and event updates, changes, or cancellations

Benefits

What We'll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• Flexible spending accounts
• Paid maternity and parental leave options
• 401k matching
• Daily subsidized lunch program (ours!) and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $55,000-$65,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.