Customer Engagement Representative

Job Opportunity

Brother's Heating, Cooling and Plumbing is the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

We are hiring Customer Engagement Representatives to work inside national home improvement retail stores promoting HVAC services, system tune-ups, system replacements, and indoor air quality solutions. This is a great opportunity for individuals who enjoy speaking with people and want to earn hourly pay plus commission while introducing homeowners to professional HVAC services and consultations.

What We Offer:

• Weekly pay via direct deposit
• Uncapped commission paid on top of hourly rate
• Paid training
• Career path into HVAC Sales Advisor roles
• Flexible part-time and full-time schedules

Full-time employees also receive:

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities:

As an In-Store Sales Representative and Lead Generator, you will engage with retail shoppers and introduce them to ARS heating and air conditioning services. This role supports lead-generation, brand-awareness, and customer education while scheduling in-home consultations or HVAC services.

• Act as a retail Brand-Ambassador, representing ARS with professionalism and enthusiasm.
• Serve as a Promotions Specialist explaining service options, system upgrades, and comfort improvements
• Function as a Lead-Generator and Appointment Setter, scheduling in-home consultation and tune ups with service technicians and comfort advisors
• Note: this role is not door-to-door, does not canvass, and does not function as a canvasser

Qualifications:

What You Need

• Positive and energetic personality with strong people skills
• Comfortable approaching and speaking with customers in a retail environment, acting as a product-consultant and support lead-generation efforts
• Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
• Ability to stand and walk during shifts
• Weekend and some holiday availability
• Reliable transportation
• Clean, professional appearance representing the ARS brand
• Ability to attend weekly in-office meetings
• Employment is contingent on a background check in accordance with applicable law