Banquet Captain

TPC Southwind Job OpportunityTPC Southwind is a private par-70, 7,244-yard layout located in the gated community of Southwind in Southeast Memphis, Tennessee. TPC Southwind is home of the FedEx St. Jude Championship. TPC Southwind houses a modern-style, 34,000 square-foot clubhouse featuring rich wood furnishings and creates an inviting backdrop for socializing, private events, or corporate entertainment.Tee up your career as a part of our team with the TPC Network!QualificationsThorough knowledge of food and beverage service operational procedures, sanitation practices, and state liquor laws as applied to food and beverage, as would be acquired through one to three years of similar experience in progressively responsible positions.Responsibilities / DutiesOpen and/or close dining room, grill, pub, banquet, or event areas, ensuring all spaces are clean, properly set, and accommodating at all timesConduct or participate in pre-shift or pre-event meetings and communicate pertinent information regarding service, events, and daily operationsAssist in training, development, and monitoring of service staff and ensure proficiency in service techniques and operational proceduresManage labor hours and maintain appropriate staffing levels based on business volumeSupport and assist servers, bartenders, and banquet staff during high volume or event executionGreet guests and/or circulate through dining and event spaces to ensure prompt, courteous, and professional serviceDirect service staff and coordinate service flow to ensure timely attention to all guests, including newly seated tables or event attendeesEnsure all food and beverages are served according to menu specifications, standard operating procedures, or banquet event orders/contractsPrepare and serve beverages, including wine service, in accordance with established standardsUse proper garnishes, china, glassware, and flatware for all food and beverage serviceEnsure cleanliness and proper setup of dining rooms, banquet rooms, meeting spaces, and all related equipment, including audiovisual or presentation materials where applicableSet up and break down tables, chairs, display tables, décor, and other equipment to support daily operations, reservations, or event plansMaintain responsibility for guest checks, billing accuracy, and proper handling of cash, credit cards, and member charges according to standard proceduresVerify accuracy of charges and ensure proper posting to accounts, including obtaining authorization codes where requiredMaintain appropriate inventory levels, including par stock control, requisition of supplies, and proper stock rotationEnsure workstations are properly stocked and refilled at the beginning and end of each shift or eventTroubleshoot and make recommendations regarding performance issues related to staff, equipment, menus, or point-of-sale systemsResolve member and guest complaints courteously, professionally, and promptly, and communicate feedback to management as appropriateEnsure compliance with sanitation procedures and maintain cleanliness of all service, dining, and event areas in accordance with local ordinancesEnsure compliance with all Federal, State, and local laws and regulations, including alcohol service (TIPS/RAMP)Monitor guest alcohol consumption and notify management of any concerns, ensuring intoxicated guests are not servedMaintain continuous cleaning and upkeep of all service, pick-up, and drop-off areasAssume responsibility as the supervisor on duty in dining or banquet/event operations, ensuring service and operational standards are maintained and serve as the supervisor on the floor during banquet functions and special events, ensuring service execution, food quality, and guest service standards are maintained throughout the eventClose and secure assigned areas or entire facility in accordance with standard operating procedures when requiredOperate within all established guidelines, policies, brand standards, and organizational proceduresEnsure all service procedures are consistently executed in accordance with established service standards and brand standardsPerform special projects and other duties as assignedPhysical Demands and Working EnvironmentThis job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.TravelTravel is not expected for this position.Work Schedule ExpectationsThis position requires shifts as necessary based on business levels.Supervisory ResponsibilityThis position is a team lead.