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Customer Support Manager In-Office

The ITSC

Bala Cynwyd, PA

Job Description

Job Description

OPPORTUNITY:
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support.

WHY IS THIS JOB SPECIAL:
You get to manage a group of 20-30 techs that you select, hire & train. This is YOUR team. Enjoy the sense of purpose and fulfillment one gets in helping others reach their career goals as a result of your mentorship, leadership and support.

DESCRIPTION:
Our firm is growing and hiring an on-site Support Team Manager that will be responsible for recruiting, hiring, training and managing their own individual group of IT support techs in the delivery of technical support for Fortune 1000 organizations.

WHO WE ARE:
theITSupportCenter, LLC is an industry-leading provider of expert technical support for Fortune 1000 organizations. Organizations around the world trust theITSupportCenter, LLS for providing high-touch, white-glove support for their employees' corporate IT, business software and mobile devices. Our support covers technical details, client access questions, remote configurations as well as "how-to" questions for a variety of topics including Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.

OPPORTUNITY:
The responsibilities of each Support Manager includes:

  • Conducting interviews of potential techs
  • Extending video offers to new techs
  • Designing documentation for standardized support procedures
  • Identifying and documenting opportunities for process improvement
  • On-Boarding newly hired techs
  • Mentoring & managing a group of 20-30 IT techs providing remote support

LOCATION:
We are located at the intersection of 476 & 76. This position requires in-office participation 5 days per week.

HOURS:
Choices include 8am to 5pm or 9am to 6pm with the understanding that management responsibilities don't always align with standard hours. After-hours responsibilities are required.

COMPENSATION

  • Salary
  • Benefits (Paid Time-Off & Healthcare)
  • Annual Bonus

REQUIREMENTS (no exceptions):

  • Management/leadership:
    • Prior management experience
    • Hire/fire experience
  • Personality/General Skills:
    • Comfort speaking to customers
    • Strong attention to detail is critical
    • Strong writing skills
  • Technical background:
    • CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
    • Lover of all things tech
Company Description

theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Company Description

theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

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Vacancy posted 22 days ago
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