Client Support Specialist - Fixed Income

divh2Client Support Specialist/h2pICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms./ppResponsibilities:/pulliCustomer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products/liliProvide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features/liliAssist in implementation and set up of new accounts and projects/liliProvide expert security modeling, training and support as needed/liliPerforms other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff/liliAnalyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner/liliWork closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns/li/ulpKnowledge and Experience:/pulliBachelors Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science/liliExcellent written and verbal communication skills/liliSufficient analytical skills to understand and interpret theoretical/mathematical calculations/liliSufficient technical skills to troubleshoot the various products and platforms/liliPC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation/li/ulpIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics./p/div