Medical Assistant (“Care Counselor”)

Flagler Health is Building the Clinical Operating System for Modern Musculoskeletal Care

We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.

We've recently raised our Series B and are entering our next phase of growth. We're hiring a Head of Marketing to build and scale the marketing engine that will drive that growth.

This is a pipeline and revenue role. Success means generating high-quality pipeline from the right provider groups, and helping convert that into revenue in a complex, trust-driven market.

Responsibilities:

Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) using Flagler's portal.

Make daily calls and text messages to patients to document patient health status and keep them engaged.

Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.

Support patients by sending health pointers (stretches, meditation videos, light exercises).

Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.

Expectations:

Punctuality and reliability.

Access to laptop with working microphone, camera, and reliable internet connection.

Access to a quiet space to work full time.

Requirements:

Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified.

2+ years of experience working as an MA in office or remote.

Proficiency with technology such as Zoom, Slack, and online enrollment platforms.

Strong organizational skills and the ability to manage multiple tasks efficiently.

Excellent communication skills, both verbal and written, with a focus on empathy and patient support.

Ability to work independently in a remote setting, showing initiative and self-motivation.

Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.

Preferred Medical Specialty:

Neurology

Orthopedics

Physical & Rehabilitation Medicine

Sports Medicine

What We Offer:

A fully remote work environment, allowing for flexibility and work-life balance.

Opportunities for professional growth and development within a rapidly growing tech-driven company.

A supportive and inclusive culture that values different opinions and fosters innovation.

Pay: $20.00 per hour, contractor position.

Join us in transforming healthcare and making a real difference in patients' lives!

Our Values

This is what you can expect of your teammates at Flagler:

• Persistence + ownership of outcomes: We wear many hats and aren't afraid to run through walls to solve hard problems.

• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.

• Don't take things personally: We value and react quickly to constructive feedback.

• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.

• Be Right: We are highly detailed oriented and try to be right, a lot.