Account Logistics Coordinator

POSITION SUMMARY:

The Account Logistics Coordinator works directly with client(s) and various shipping entities to ensure equipment is allocated and that shipments are scheduled, tracked and delivered to the customer's satisfaction. This position requires use of independent judgment and decision making with respect to coordination of custom shipping arrangements which are key to the success of the company.

RESPONSIBILITIES/DUTIES:

• Ensure that inventory in various warehouses is correct and available to allocate.
• Schedule pick-up or delivery with appropriate carrier. Provide concise instructions as to location, required date/time.
• Manage account and client relationships
• Responsible for managing costs within client transactions.
• Enter instructions into system and ensure paperwork is received by the proper individual in order to track progress of shipment.
• Procurement of inventory to fulfill order.
• Communicate with shipping agents to answer questions, ensure proper handling and packing of inventory and confirm required shipping instructions.
• Site inspection/preparation (usually via phone).
• Negotiate rates, within specified guidelines, with carriers and agents as necessary.
• Resolve issues such as damaged or lost items and delayed shipments, and exercise good logistics judgement to avoid such issues.
• Verify documents prior to processing for payment to ensure correct pricing.
• Follow up with all involved parties until project is completed.
• Accountability for each project assigned.
• Properly prepare client House Waybills for rating.
• Other duties as assigned by management.

Supervisory Responsibilities:

• None

Qualifications:

• Ability to acquire TSA certification (required)
• Strong organizational skills
• Detail-oriented
• Ability to multi-task.

Education and /or experience:

• BS degree in a related field
• 2 years experience in an office environment with emphasis on customer service and support
• An equivalent combination of education and experience.

Language skills:

• Excellent communication skills, both oral and written

Computer skills:

• Proficient in MS Office, particularly Word, Excel, Outlook and PowerPoint

Physical demands:

• Sitting, 6+ hours per work day
• Standing, up to 2 hours per work day
• Ability to squat, bend, reach for filing purposes

Work Environment:

• Office Environment

Travel Requirements:

• Occasional

Dedication to the Quality System (Required):

Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard. We operate the Quality System as an overall management system for all products.

All employees accept responsibility for the excellent quality of products and take professional pride in producing high quality products that are the finest in the marketplace.

Our approach to quality is based on the premise that we can achieve product quality and effective cost control by concentrating on the integrity of processes and preventative measures rather than after the fact detection.