Product Manager - Firmware OTA & Lifecycle Management (Job ID 3022037)

Locations and Workstyle: Irving, TX and Boca Raton, FL : Hybrid schedule - onsite a minimum of four days per week, with one remote day. Five days onsite may be required based on business needs. Blue Bell, PA : Primarily remote; candidates should be within commuting distance of the Blue Bell office and able to work onsite as needed. Option to come onsite more frequently if desired. We are looking for a Product Manager to own the end-to-end firmware release lifecycle across our connected product platforms. In this role, you will partner with teams across Product, Engineering, Security, Quality, Operations, Customer Care, and external partners to ensure devices remain secure, reliable, current, and supportable throughout their lifecycle. You will serve as the central owner for release planning, over-the-air (OTA) deployment strategy, adoption, and post-release performance. Success in this role requires balancing customer impact, security priorities, operational risk, and business objectives while driving disciplined execution across multiple stakeholders. This role is ideal for someone who enjoys solving complex operational challenges, coordinating across teams, and using data to improve release outcomes. What You'll Do Develop integrated release plans covering validation, security reviews, certifications, dependencies, communications, operational readiness, and deployment milestones. Lead release readiness reviews and establish rollout stages, customer segmentation strategies, success criteria, rollback plans, and escalation procedures. Coordinate release execution across Engineering, Security, Quality, Customer Care, Field Operations, and external partners. Monitor deployment health, adoption, update success and failure rates, version distribution, and exception trends. Create dashboards and reporting that provide visibility into release performance, customer impact, and operational risk. Drive recovery efforts for unsuccessful or stalled deployments and ensure issues are resolved through closure. Lead post-release reviews, root cause analysis, and continuous improvement initiatives. Serve as the primary owner and coordination point for legacy OTA platforms and migration-related activities. Translate technical risks and system behavior into clear business impacts and customer-facing recommendations. Manage vendor relationships, release dependencies, service expectations, and escalations. What You'll Need Bachelor's degree in Business, Engineering, Computer Science, Information Systems, Product Management, or a related field, or equivalent experience. 5+ years of experience in Product Management, Technical Program Management, Device Lifecycle Management, or a related field. Experience coordinating customer-facing software or firmware releases across cross-functional teams. Experience defining release requirements, rollout plans, readiness criteria, deployment metrics, and escalation processes. Working knowledge of embedded firmware, connected-device ecosystems, OTA update systems, cloud services, and release pipelines. Strong analytical and problem-solving skills with the ability to assess risk and make data-driven decisions. Compensation & Benefits: The salary range for Engineer I is $88,000.00 - $132,000.00 based on experience and qualifications. Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr ADT Security Services