Dispatcher

Job Description

Job Description

Job Description:

• Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs.  Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

 

Responsibilities:

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and escalate SFDC cases to supervisor
• Assist walk-in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver’s paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

 

Education/Experience:

• Preferred Education: in High School or Equivalent

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.