Client Services & Scheduling Coordinator

Position Overview Wrapped N Love Home Care is seeking a highly organized, accountable, and client-focused Care Coordinator to manage the full lifecycle of client services following referral acceptance. This position plays a critical operational role within the agency and is responsible for ensuring that all services are delivered safely, consistently, and in compliance with state requirements, payer expectations, and the agency’s Diamond Standard of Care. The Care Coordinator oversees client case management, care planning, scheduling alignment, documentation compliance, service quality monitoring, risk identification, and overall coordination of care. The role requires a professional who can manage multiple cases simultaneously while maintaining strong communication with clients, families, caregivers, service coordinators, and internal leadership. This position operates in a KPI‑driven environment where documentation accuracy, compliance readiness, and service quality are core expectations. Primary Responsibilities The Care Coordinator manages all active client cases and maintains accurate, real‑time updates for admissions, service start dates, hospitalizations, changes in condition, care plan updates, reassessments, and wellness checks. The coordinator conducts assessments and reassessments as required and develops individualized care plans that accurately reflect the client’s needs, functional abilities, and authorized services. Care plans must remain current and aligned with services being delivered by caregivers. The Care Coordinator ensures services are delivered according to approved authorizations and monitors service units to prevent under‑utilization, over‑utilization, and service disruptions. When service adjustments are needed, the coordinator works with the appropriate payer or service coordinator to request increases, decreases, or appeals when necessary. For waiver clients, the Care Coordinator confirms program eligibility status and monitors renewal timelines to prevent service interruption. The coordinator proactively identifies expiring eligibility requirements and guides clients and families through the documentation and renewal process when necessary, recognizing that eligibility renewals through the County Assistance Office may take up to ninety days depending on client responsiveness. The coordinator ensures that client eligibility remains active and that services remain authorized and compliant. The Care Coordinator maintains responsibility for ensuring that schedules align with authorized service hours and client needs. This includes updating schedules within the agency system, ensuring that services are properly assigned, and verifying that scheduling changes are documented accurately. Daily oversight includes monitoring electronic visit verification activity to ensure caregivers are clocking in and out correctly, visits are verified, and documentation aligns with services delivered. The Care Coordinator conducts routine quality monitoring through wellness checks and field visits. Field visits are used to confirm that caregivers understand the care plan, are following professional standards, and are providing services according to agency expectations. The Care Coordinator manages incident reporting and complaint resolution. All client concerns, service complaints, or care issues must be documented, investigated, and addressed through a structured corrective action process. The Care Coordinator ensures that all client files remain compliant, complete, and audit‑ready. This includes maintaining accurate documentation, conducting annual client binder audits, and ensuring that documentation remains aligned with payer requirements and state regulations. Client satisfaction is an essential component of this role. The Care Coordinator conducts client satisfaction calls and supports the agency’s satisfaction monitoring process by collecting feedback, identifying service concerns, and implementing improvements where needed. Performance Expectations This role operates within a metrics‑driven environment. Performance is evaluated based on documentation accuracy, compliance readiness, service quality monitoring, EVV compliance rates, client satisfaction outcomes, authorization utilization accuracy, and responsiveness to service issues. The Care Coordinator must demonstrate strong time management, accountability, and proactive communication while managing multiple cases and priorities. Compensation Hourly rate: $21–$24 per hour based on experience. Rotational weekend on‑call coverage is required. On‑call coverage is structured as availability support for client and caregiver needs. Additional work performed during on‑call coverage must be documented according to agency procedures. Work Schedule Primary schedule is Monday through Friday during standard office hours. Rotational weekend coverage may be required to support client service continuity. When weekend coverage is scheduled, adjustments to the weekly schedule may be coordinated in advance with leadership. Qualifications Candidates should have experience in home care, healthcare coordination, or case management. Strong organizational and communication skills are required, along with the ability to manage multiple client cases simultaneously. Experience working with electronic documentation systems and maintaining compliance documentation is strongly preferred. Candidates must demonstrate professionalism, accountability, and the ability to operate within a fast‑paced service environment. Benefits 401(k) matching Health insurance Location Full Time • Delaware County - PA Replies within 24 hours #J-18808-Ljbffr Wrapped-N-Love-Home-Care-LLC