Strategy & Operations Lead - Scale Playbooks (NYC Onsite)

Location: New York, NY Work model: Onsite (5 days/week, in-office) Industry: Healthcare Technology / AI (B2B) Compensation: $100,000–$150,000 base salary (no variable component) About the Company (our partner) Our partner is a fast-growing, venture-backed healthcare technology company using AI to modernize operational workflows for healthcare providers. They’re a lean, high-ownership team with strong momentum and ambitious growth plans, backed by top-tier investors and scaling quickly across sales and engineering. The Opportunity Our partner is hiring Strategy & Operations Leads to help scale the business during a period of rapid growth. This is a high-trust, high-autonomy role working directly with the CEO and partnering closely with sales and engineering to stand up new processes, improve execution, and build internal playbooks. The work is intentionally cross-functional and will shift quarter-to-quarter based on the company’s priorities—e.g., one quarter improving implementations, another quarter standardizing recruiting/hiring workflows, another building foundational marketing operations. The goal is to build repeatable systems, then eventually hire specialists to own those functions long-term. Responsibilities Drive cross-functional operational initiatives across the company (e.g., implementations, business operations, recruiting/hiring workflows, marketing ops) Build and document scalable processes, systems, and playbooks ; create structure where it doesn’t exist yet Partner with sales and engineering leadership to prioritize projects, unblock execution, and improve team throughput Own project plans end-to-end: define the problem, propose solutions, coordinate stakeholders, and deliver outcomes Identify gaps, propose improvements, and push initiatives forward with minimal oversight Support occasional customer-facing projects (e.g., implementation support or customer case-study coordination), as needed Requirements 2+ years of professional experience preferred (flexible for exceptional candidates) Proven ability to operate as a smart generalist : adaptable, resourceful, and effective across ambiguous problem spaces Strong execution skills: can take initiative, manage multiple workstreams, and deliver outcomes quickly Excellent written and verbal communication; comfortable working directly with senior stakeholders Willingness to work onsite in NYC 5 days/week High integrity, collaborative working style, and comfort in a fast-paced startup environment Nice to have Background in consulting, investment banking, private equity, finance, or similar high-intensity environments Prior startup experience (especially in operations or strategy roles) Experience building internal processes (0→1) and scaling them (1→n) Healthcare familiarity (not required) #J-18808-Ljbffr talentpluto