CS Operations Leader: Scale Success & Strategy
Affinity (CRM)
Affinity is seeking a Customer Success Operations Manager to scale our CS function within the Revenue Operations group. You will own the roadmap for CS strategy, partner with CS leadership, RevOps, Product, and Finance to enable data-driven decisions and scalable processes. The role emphasizes analytics, cross-functional influence, and automation, with in-office hub-hybrid flexibility in SF or NYC. Expect collaboration across teams and ownership of capacity planning, health scoring, forecasts, #J-18808-Ljbffr Affinity (CRM)
- Affinity Inc. is building a world-class Customer Success organization and seeks a CS Operations Manager to scale, operate, and deliver customer value. You will drive the roadmap for CS strategy within the Revenue Operations team, powering insights, planning, and processes...Suggested
- About the Role Nitra is seeking a Strategy & Operations Lead to build and scale the operating system behind Customer Success. This high-impact role involves designing and improving... ...in high-growth tech companies, ideally in CS Ops, Sales Ops, or RevOps. Fluent in SQL and...Suggested
- Mixpanel is seeking a Senior Customer Strategy & Operations Manager to act as a strategic advisor to the VP of Global Customer Success. The role focuses on understanding, retaining, and growing the customer base through data analysis and operational strategy. This hybrid...Suggested
$170k - $225k
...GlossGenius is seeking a Strategy & Operations Lead to drive the strategy and execution for onboarding, retaining, and... ...planning, and organizational evolution as the segment scales Build analytics to track Customer Success performance, including onboarding conversion,...SuggestedFull timeWork at officeFlexible hoursNight shift- ...Business is seeking a Sr. Manager, GTM Strategy & Operations to shape and scale the revenue engine across lead... ...systems strategy, and enablement. This leader will partner closely with Sales,... ...Revenue Operations, Product, Customer Success, Analytics, Finance, and General...Suggested
$100k - $150k
...technology company using AI to modernize operational workflows for healthcare providers. They’... ...plans, backed by top-tier investors and scaling quickly across sales and engineering. The Opportunity Our partner is hiring Strategy & Operations Leads to help scale the business...Work at officeFlexible hoursShift work- ...with the goal to scale growth meaningfully... ...This role will lead strategy and execution... ...models As Strategy & Operations Manager, you’ll... ...tradeoffs, guiding leaders to the right decisions... ...and experiments, success measures, and... ...experience (e.g. Sales, CS, CX, Marketing Ops...
$152k - $222k
...facilitate core business planning, operating cadences, and leadership... ...sales, product or business strategies that solve business issues and... ...to identify opportunities to scale operations and drive maximum... ...functional stakeholders and lead successful implementation of large and...- AlphaSense, Inc. is hiring a Manager, Customer Success Operations in New York City. You will partner with... ..., retention, and growth. You’ll own CS metrics, optimize processes, and manage... .... You’ll collaborate with leadership to scale programs across strategic segments,...
$100k - $133k
...join our growing GTM Strategy & Operations team. Our team solves... ...our Sales and Customer Success organizations - including... ...for the Sales and CS organizationsDrive vendor... ..., launching, and scaling new GTM AI technologies... ...companies and high-growth AI leaders, Datadog enables...Contract workWork at office$151.1k - $277k
...responsibly. The scale of our platform... ...building systems that operate reliably on a... ...Business Operations and Strategy role exists to... ...do their work more successfully without doing it for... ...: Ensure BD & CS have what they need... ...trust with senior leaders while maintaining...Full timeTemporary workLocal areaWorldwide$132.42k - $217.55k
...are seeking a strategic, collaborative, and innovative leader to drive Service and Operational Strategy for Financial Protection and Retirement Solutions (... ...and performance management routines.Establish KPIs and success measures for transformation initiativesLead cross-...Full timeH1bVisa sponsorshipWork visaFlexible hoursShift work$105k - $150k
...Strategy & Operations Lead Location New York City Employment Type Full time Location Type On-site Department... ...cutting‑edge AI in the real world, at scale. The Role We're looking for a Strategy... ...our Operations, Product, and Customer Success teams. Responsibilities Analytics &...Full timeApprenticeshipWork at officeLocal area$100k - $150k
...solve this problem at scale. Our AI agents handle... ...physician and clinical ops leader (Two Chairs, Ophelia),... ...goals, and identify operational bottlenecks... ...metrics across customer success, AI agent performance,... ...operational scenarios, discuss strategy, and get a sense of...Casual workWork at officeFlexible hours- ...founding team member of successful digital health... ...brings deep healthcare operational knowledge to our company... ...team and experienced leaders who will invest in your... ...knit NYC team Impact at scale: Your work directly affects... ...scenarios, discuss strategy, and get a sense of...Casual workWork at officeFlexible hours
$130k - $180k
...connected, data-driven operating system that helps... ...Role We're starting a Strategy & Ops function, and this... ...technology company actually scales. Example Projects Run... ...of experience at successful VC backed startups with... ...early hires to grow into leaders in our company and the...Full timeApprenticeshipDay shift- Steer is recruiting a Manager of Customer Success to lead a team of 10 CS Managers across Enterprise and Scaled segments. You will bridge personalized relationship... ...framework to boost global retention. You will own strategy for enterprise and scaled tiers, implement a...
$230k - $260k
...s work.About the Role:The CX Strategy & Ops Lead is responsible for... ...exceptional customer experience at scale. As a strategic partner to CX... ...users.Identify and implement operating frameworks to streamline... ...in customer support and success strategy and operations.3+ years...Local area$150.1k - $227k
...humans with agents drive customer success together. Here, ambition meets action... ...'s digital events ecosystem scales globally, the Events Technology Platform... ...experience, and enterprise technology strategy. The Digital Success and Operations Senior Lead owns the end-to-end...Full timeContract work$152k - $222k
Scale global sales acceleration programs to drive... ...BI dashboards to shape strategy and measure program performance... ...regional and channel leaders to unblock and drive... ...consulting, sales operations, business strategy or... ...focus on customer success by bringing the best Google...- ...the Team The International Strategy & Operations team supports the growth and... ...We advocate for the regional leaders closest to our users and customers... ...to unblock execution. Success in this role requires the... ...that help international teams scale effectively as the business...Local area
$160k - $180k
...are seeking a highly motivated Strategy & Operations Lead to join our high-caliber... ...partnerships with industry leaders, research institutions, and key... ...advancement in a rapidly scaling organization Impact: Direct influence on the success of a company developing revolutionary...Work at officeRelocationFlexible hours$140k - $154k
...the Role The Manager, Customer Success Operations is a critical role within our... ...and efficiency across the CS team, and you'll have a direct... ...Support our Customer Success tool strategy across systems like... ...visibility or see gaps in process. Scale & Repeatability: Build the...Remote job- Kate Spade seeks a Director of Retail Operations Strategy to lead the implementation, training and continuous improvement of operational strategies... ...priorities with speed, discipline and efficiency, while driving customer experiences at scale. #J-18808-Ljbffr FashionUnited
- ...seasoned senior manager to lead the day-to-day operations of our in-house Creative Team (Internal... ...and quality. Reporting to the Director, Strategy & Operations, Global Content & Creative,... ..., Editorial, and Channel Leads to scale a best-in-class creative operation #J-1...Worldwide
- A leading technology company is seeking a Director of Talent Acquisition to lead Revenue Operations and scale the go-to-market strategies. This remote role requires 10+ years of experience in operational leadership within a SaaS environment. You will develop strategies...Remote job
- SideShift is seeking a Head of Strategy and Operations in the New York City area to define and execute the company's strategic roadmap and drive... ...that support marketplace growth and creator-brand success. The role includes building and mentoring a high-performing...
$128k - $160k
...Join to apply for the Product Strategy & Operations Lead role at Procurify . About Us Procurify is... ...strengthen cross‑functional coordination, and scale how the organization runs. If you’re a... ...with defined outcomes, owners, and success metrics. Ensure alignment between product...Immediate startRemote workFlexible hours$100k - $160k
...identification, incubation, launch, and scaling of new products and market... ...(Product, Eng, GTM, Ops, CS), tracking progress, and... ...workflows and goals to support successful launch and adoption of new... ...Assist in the development of GTM strategies, including segmentation,...Work at officeLocal areaRelocation$154k - $209k
...commitment to our customers’ success and to our Winning... ..., we behave like leaders regardless of title,... ...small. Supported by operating principles of being strategy-led, values -based... ...Manager to join our CS Operations... ...execute strategies for scaling operations and consistently...Local area
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