CS Operations Leader: Scale Success & Strategy
Affinity (CRM)
Affinity is seeking a Customer Success Operations Manager to scale our CS function within the Revenue Operations group. You will own the roadmap for CS strategy, partner with CS leadership, RevOps, Product, and Finance to enable data-driven decisions and scalable processes. The role emphasizes analytics, cross-functional influence, and automation, with in-office hub-hybrid flexibility in SF or NYC. Expect collaboration across teams and ownership of capacity planning, health scoring, forecasts, #J-18808-Ljbffr Affinity (CRM)
- Affinity Inc. is building a world-class Customer Success organization and seeks a CS Operations Manager to scale, operate, and deliver customer value. You will drive the roadmap for CS strategy within the Revenue Operations team, powering insights, planning, and processes...Suggested
$154k - $209k
...commitment to our customers’ success and to our Winning... ..., we behave like leaders regardless of title,... ...small.Supported by operating principles of being strategy-led, values-based... ...Operations to join our CS Operations... ...execute strategies for scaling operations and consistently...SuggestedLocal area- Mixpanel is seeking a Senior Customer Strategy & Operations Manager to act as a strategic advisor to the VP of Global Customer Success. The role focuses on understanding, retaining, and growing the customer base through data analysis and operational strategy. This hybrid...Suggested
- ...Strategy And Operations Role At Genius AI Genius AI is building technology to help... .... Domain expertise in Customer Success is not a prerequisite. We're looking... ...evolve as the customer segment scales Build the analytics layer that tracks CS performance including...SuggestedWork at officeLocal areaFlexible hoursNight shift
$100k - $160k
Competencies We’re looking for a Deployment Strategy Operations Lead to own how we run post-sales: the... ...improvement. Translate Customer Success (CS) methodology into structured, repeatable... ...on performance and adoption data - scaling what works, improving what doesn’t, and...Suggested- ...Role:Kong is seeking a seasoned Leader to join our Revenue Operations team. In this position, you’... ...objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands... ...Solutions Engineering, Customer Success, Sales Development, and...Temporary workRemote work
$170k - $225k
...GlossGenius is seeking a Strategy & Operations Lead to drive the strategy and execution for onboarding, retaining, and... ...planning, and organizational evolution as the segment scales Build analytics to track Customer Success performance, including onboarding conversion,...Full timeWork at officeFlexible hoursNight shift$152k - $222k
...facilitate core business planning, operating cadences, and leadership... ...sales, product or business strategies that solve business issues and... ...to identify opportunities to scale operations and drive maximum... ...functional stakeholders and lead successful implementation of large and...$100k - $133k
...join our growing GTM Strategy & Operations team. Our team solves... ...our Sales and Customer Success organizations - including... ...for the Sales and CS organizationsDrive vendor... ..., launching, and scaling new GTM AI technologies... ...companies and high-growth AI leaders, Datadog enables...Contract workWork at office- ...solve this problem at scale. Our AI agents handle... ...physician and clinical ops leader (Two Chairs, Ophelia),... ...goals, and identify operational bottlenecks... ...metrics across customer success, AI agent performance,... ...operational scenarios, discuss strategy, and get a sense of...Casual workWork at officeFlexible hours
$132.42k - $217.55k
...are seeking a strategic, collaborative, and innovative leader to drive Service and Operational Strategy for Financial Protection and Retirement Solutions (... ...and performance management routines.Establish KPIs and success measures for transformation initiativesLead cross-...Full timeH1bVisa sponsorshipWork visaFlexible hoursShift work- ...About the Role We're hiring a Strategy & Operations Lead to build and run the... ...need to arrive as a career HR leader. We're open to exceptional... ...Own clinician onboarding success: Lead the clinician journey... ...generic playbook. Builds for scale: You design simple systems...
- Zip is seeking a key member for its GTM Strategy & Operations team based in New York. This role focuses on strategic planning, driving operational... ...performance. A collaborative mindset and proficiency in SQL are required for success in this position. #J-18808-Ljbffr Zip
$180k - $220k
...ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful... ...pride. The opportunity As the Director of Strategy & Operations, you will be responsible for building, maintaining and scaling our surgical services programs. You will become...Remote work- A leading technology company is seeking a Director of Talent Acquisition to lead Revenue Operations and scale the go-to-market strategies. This remote role requires 10+ years of experience in operational leadership within a SaaS environment. You will develop strategies...Remote job
$320k
Strategy & Operations Lead, Enterprise Marketing About Anthropic Anthropic’s mission... ...experts, and business leaders working together to build beneficial... ...Marketing runs as it scales. The operating rhythm is... ...Claude should take on, set the success criteria before the work...Contract workFor contractorsFor subcontractorInterim roleWork at officeRelocationVisa sponsorshipFlexible hours2 days per week- Kate Spade seeks a Director of Retail Operations Strategy to lead the implementation, training and continuous improvement of operational strategies... ...priorities with speed, discipline and efficiency, while driving customer experiences at scale. #J-18808-Ljbffr FashionUnited
- Affirm is seeking a seasoned leader to drive scalable, compliant servicing experiences across our Operations organization. You will define and execute strategies to enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and...
- ...the Team The International Strategy & Operations team supports the growth and... ...We advocate for the regional leaders closest to our users and customers... ...to unblock execution. Success in this role requires the... ...that help international teams scale effectively as the business...Local area
$130k - $180k
...connected, data-driven operating system that helps... ...Role We're starting a Strategy & Ops function, and this... ...technology company actually scales. Example Projects Run... ...of experience at successful VC backed startups with... ...early hires to grow into leaders in our company and the...Full timeApprenticeshipDay shift- Affirm is seeking a Director, Vendor Strategy & Operations to lead its global BPO and vendor operations program. You will partner with product... ...5+ years in customer operations and a track record in large-scale vendor programs. This remote-first position offers broad scope...Remote work
- ...founding team member of successful digital health... ...brings deep healthcare operational knowledge to our company... ...team and experienced leaders who will invest in your... ...knit NYC team Impact at scale: Your work directly affects... ...scenarios, discuss strategy, and get a sense of...Casual workWork at officeFlexible hours
- About the Team:TikTok's Scaled Growth team aims to help our agency partners and businesses... ...suite, to setting regional product GTM strategy, to designing innovative Sales-led and... ...Growth & Agencies combines both strategic & operational expertise with customer centricity.About...
$150.1k - $227k
...humans with agents drive customer success together. Here, ambition meets action... ...'s digital events ecosystem scales globally, the Events Technology Platform... ...experience, and enterprise technology strategy. The Digital Success and Operations Senior Lead owns the end-to-end...Full timeContract work$230k - $260k
...s work.About the Role:The CX Strategy & Ops Lead is responsible for... ...exceptional customer experience at scale. As a strategic partner to CX... ...users.Identify and implement operating frameworks to streamline... ...in customer support and success strategy and operations.3+ years...Local area- Relativity's Success Operations team drives strategy, planning, and business operations for the post-sale Customer Success organization, Relativity Success. The Senior Strategy & Business Operations Associate acts as a trusted partner to Success leadership, turning complex...
- ...strategic, growth-oriented leader to serve as our Sr. Director of CS & Creator Operations & Acqusition You will... ...functions: Client Success, Creator Operations, and... ...partnerships and creator network strategy, balancing delivery... ...’s next phase of scale This role sits at the...Summer work
- Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations to lead day-to-day operations and the future-state operating model for the AMER region. You will act as the trusted GTM partner to Customer Success leadership, enabling post-sales teams to hit ambitious...
$139k - $207k
...product management and strategy, or analytics in a... ...projects. Experience in operations managing sensitive workflows... ...and Business Strategy Leaders bring together teams... ...team pushes Google to scale at key points that... ...feature development and success. You will ensure cross...Full time- ...Wealth, Inc. seeks a Director of Revenue Operations in New York to elevate its revenue operations to a strategic role. The successful candidate will have over 8 years of experience... ..., managing a team and overseeing GTM strategy, systems governance, and post-sales operations...
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