Housekeeping Manager

Housekeeping Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Housekeeping Manager is responsible for the day-to-day operation of the Housekeeping department within a condo-hotel environment at E11EVEN Club Hotel & Residences. This role ensures that guest rooms, participating residential units, and public areas are consistently clean, well maintained, and presented to brand standards, while leading the housekeeping team, controlling costs, and coordinating closely with Front Office, Engineering, and Residential Services to deliver a seamless experience for hotel guests and unit owners.

Responsibilities include overseeing daily housekeeping operations, ensuring consistent, high-quality cleanliness and presentation for hotel guests and residential owners in accordance with brand standards and condo-hotel agreements, conducting and overseeing room and public area inspections, coordinating room status and turnover with the Front Office, monitoring guest feedback, assisting with service recovery, reporting maintenance and repair needs to Engineering, maintaining the cleanliness and presentation of shared spaces and amenities, leading, coaching, and developing housekeeping supervisors, room attendants, housepersons, and laundry staff, training team members on cleaning procedures, brand standards, chemical safety, and proper equipment use, fostering a culture of accountability, service excellence, and collaboration, ensuring appropriate staffing and scheduling based on forecasted occupancy, conducting performance reviews, coaching, and corrective actions for housekeeping team members, assisting in the recruiting, interviewing, and hiring of housekeeping team members, managing the housekeeping department budget, maintaining inventory and par levels of linens, amenities, cleaning supplies, and equipment, coordinating with third-party vendors, ensuring accurate departmental reporting and documentation, ensuring compliance with all applicable local, state, and federal regulations, following safety procedures, emergency preparedness, and incident response protocols, and performing other duties as assigned by the Director of Hotel and Facilities Operations or management.

Qualifications include high school or equivalent education required, bachelor's degree in Hospitality Management, Business Administration, or related field preferred, three to five (3-5) years of housekeeping experience in a luxury hotel or residential hospitality environment, including at least two (2) years in a supervisory or management role, experience in condo-hotel, mixed-use, or branded hotel environments preferred, strong leadership, communication, and organizational skills, experience managing labor, supplies, and departmental expenses, strong attention to detail and commitment to cleanliness standards, and ability to work a flexible schedule, including weekends and holidays, in a 24/7 operational environment.

Licenses or certificates include the ability to obtain and/or maintain any government required licenses, certificates, or permits.

Benefits include a comprehensive and competitive benefits package designed to support your health, well-being, and financial future, including medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.