Customer Service Rep(4580)

Job Category Org: Store Customer Service Rep Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team in Rahway, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. Respond to customer inquiries via phone, email, and chat in a timely and professional manner Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary Process orders, refunds, and exchanges accurately and efficiently Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to ensure customer satisfaction and resolve complex issues Document customer interactions and maintain accurate records in our CRM system Identify and communicate common customer issues to improve products and services Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates Qualifications High school diploma or equivalent required Previous customer service experience preferred Excellent verbal and written communication skills Strong active listening and problem‑solving abilities Proficiency in using computer systems, including CRM software, email, and chat applications Ability to multitask and manage time effectively in a fast‑paced environment Patient and empathetic approach to customer interactions Team player with a positive attitude and willingness to learn Customer service certification is a plus #J-18808-Ljbffr Domino's