Customer Relations Specialist

United Premium Foods is a leading provider of quality food products and cutting‑edge temperature‑controlled storage solutions. Our state‑of‑the‑art processing and cold storage facilities are USDA, FDA, and SQF 2000 certified, ensuring excellence in both product quality and safety. We specialize in manufacturing and distributing authentic Irish and Italian meat products across America. As a company, we are dedicated to sustainable practices, humane sourcing, and fostering a supportive work environment for our employees while prioritizing customer satisfaction. Based in Woodbridge, NJ, we take pride in serving our communities and maintaining the highest standards in the food industry. Role Description The Customer Relations Specialist is a full‑time on‑site role located in Woodbridge, NJ. The role involves ensuring exceptional customer support and satisfaction by promptly addressing customer inquiries, resolving concerns, and building strong relationships. Responsibilities include managing customer retention efforts, maintaining detailed records of interactions, and actively identifying opportunities to improve the overall customer experience. The position requires effective communication, collaboration with team members, and a proactive approach to problem‑solving. Responsibilities Serve as the main liaison between customers and the sales team, ensuring timely and accurate communication. Respond to customer inquiries regarding orders, products, pricing, and account status. Build and maintain strong, long‑term customer relationships. Proactively identify customer needs and recommend appropriate solutions or services. Support sales with account management tasks and order documentation. Assist with onboarding new customers and coordinating required documentation. Maintain accurate customer records in CRM systems and ensure customer accounts are up to date. Resolve customer issues related to orders, billing, product availability, or service. Coordinate with internal teams (Sales, Operations, QA, Finance) to ensure timely resolution. Process customer orders and ensure accuracy of pricing, terms, and delivery details. Monitor order status and proactively communicate updates or delays. Maintain detailed records of customer interactions, issues, and resolutions. Prepare weekly and monthly reports on customer activity, trends, and feedback. Provide insights to support sales forecasting and planning. Perform other miscellaneous duties as assigned. Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field. 2+ years of experience in sales or marketing, preferably in food manufacturing. Strong communication skills (verbal and written). Excellent negotiation, communication, and leadership skills. Proficiency with CRM systems and Microsoft Office Suite. Ability to work cross‑functionally and manage competing priorities. Willing to travel up to 25% (including nights and weekends). Soft Skills Experience in a sales‑driven environment. Ability to present confidently in front of customers. Proactive problem‑solving skills. Background in manufacturing, distribution, or related industries. Knowledge of order processing systems or ERP platforms. Strong analytical and problem‑solving skills with a detail‑oriented approach. Pay Starting from $50,000.00 per year Benefits 401(k) Health insurance Paid time off Vision insurance Experience Sales or Marketing - Food Manufacturing: 2 years (Required) #J-18808-Ljbffr