Customer Care Representative

Customer Care Representative

Jim Curley Buick GMC is currently seeking a dedicated individual fluent in email, text, and phone handling able to answer customer inquiries and be the voice of our dealerships. The appropriate candidate must be able to handle inbound email/phone inquiries and assist them through the vehicle purchase process in the showroom. Your goal is to serve our online shoppers to the best of your ability as well as enhance the Jim Curley experience throughout the customer's research and purchase process. Responsibilities include: Inbound sales call handling, responding back to inbound opportunities, setting appointments on behalf of the sales teams, answering consumers' inquiries proficiently, and making outbound customer relations calls to dealership visitors.

Qualifications

• Online sales or customer service experience is a plus.
• This position requires a high activity level to develop the necessary knowledge and relationships that will be important to the success of the store's marketing efforts.
• Internal drive to meet goals and objectives while working independently.
• Ability to establish priorities to achieve pre-defined tasks and objectives.
• Team player with a collaborative personality as well as excellent written and oral communication skills.

Compensation

• Competitive Compensation including:
• Base Salary
• Tiered monthly bonuses
• And an excellent benefits package

Responsibilities

• The number one responsibility is developing the relationships with the customers.
• You will be expected to:
• Set sales and/or service appointments for our full line of automotive products and maintenance department.
• Proactively create opportunities with existing customers.
• Handle incoming calls, live chats, and emails.
• Answer questions and assist in the consumer's research process through multiple mediums in a consultative environment.
• Ability to initiate high-level interactive business conversations with key decision makers.
• Create interest and build value in building rapport during calls.
• Expand customer relationships that ensure renewal and increase business.
• Work to build relationships with email, phone, and text communications.
• Follow company policies and procedures.

Training

We have a successful phone handling process that you will be taught. Your training will help you to understand today's online shopper's wants and needs and better serve Jim Curley's customer.

EOE opportunity employers Drug Free Workplace.