Customer Care Representative

Berjé Inc. is a family-owned business that has been in operation for over seven decades across three generations. The company was originally founded with a creative approach to creating value from byproducts and aromatic raw materials set the stage for Berjé to become a leading supplier within the flavor and fragrance industry. We are committed to being a trusted partner, reliable innovator, and informed resource, to our clients, customers, and employees. We provide quality ingredients with an emphasis on sustainability, ethics as well as safety and compliance. Our investment in training and development is our commitment, by allowing our team to build their future along with ours, creating an impactful career unique to you. We promise to deliver superior service and products that live up to our values of integrity, accountability, leadership, legacy, diversity, and passion every single day and are looking for team members to assist us in our promises of leadership withing our community as well as globally.The Customer Care Representative serves as a primary point of contact for sales and their customers and plays a key role in supporting order processing, responding to inquiries, and resolving service issues. This position ensures accurate communication between customers and internal teams while maintaining high service levels and supporting overall customer satisfaction.KEY RESPONSIBILITIES:Serve as a primary contact for customer inquiries through phone, email, and internal systems.Process customer orders accurately and in a timely manner.Coordinate with Production, Planning, Shipping, and Quality teams to support order fulfillment and delivery.Communicate order status, lead times, and shipment updates to customers.Address and resolve customer concerns, discrepancies, or service issues in a professional and timely manner.Maintain accurate customer records, order documentation, and correspondence.Support customer-specific requirements including labeling, documentation, and delivery instructions.Assist with customer returns, claims, and corrective action follow-up when required.Ensure compliance with all company policies, procedures, and applicable regulatory requirements.Support the organization in achieving established service and performance goals.Contribute to departmental metrics related to customer satisfaction, responsiveness, on time performance and service quality.Perform additional duties and responsibilities as assigned.EDUCATION & EXPERIENCE:High School diploma or equivalent required, Associate’s degree or higher preferred.Minimum of three (3) years of experience in customer service, order entry, or administrative support preferred.Experience in manufacturing, supply chain, or B2B customer service environments is a plusSKILLS and/or PHSYICAL REQUIREMENTS:Technical proficiency in MS Office, ERP Systems, CRM Systems, Databases (Netsuite, PowerBI +)Strong verbal and written communication skills.Excellent organizational and time-management abilities.This is not a remote role, while there is flexibility in office presence is requiredHigh level of attention to detail and accuracy in data entry and documentation.Ability to manage multiple priorities in a fast-paced environment.Ability to work independently while maintaining collaboration with internal teams.This role is primarily based in an office environment.Benefits – Medical, Dental, Vision, STD, LTD, Life, 401k w Match, Free access to Financial Planner, EAPCompensation -$28 an hr. to $37 an hr. and eligibility to participate in discretionary bonus programs #J-18808-Ljbffr