Customer Service Representative

CRG Customer Service Representative For 60 years Englert has been the gold standard and a leading manufacturer of metal roofing and gutter systems. We are built on a simple core principle, dedicating ourselves to help our customers succeed. At Englert, we are more than just top-quality metal roofing and gutters. We are industry pioneers, on the cutting edge of innovation to continuously meet the challenges of a changing world, and with our unmatched customer service teams, we will be with you every step of the way to ensure your success. Position: CRG Functional Overview Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department and FSC. Responsibilities Provides timely and accurate information to incoming customer order status and product knowledge requests. Enter customer orders/collect payment from walk-in customers. Scan necessary POD documentation into ERP system. Processes customer orders/changes/returns according to established department policies and procedures. Log and track RMAs (Return Material Authorization) from customers and inform the quality, manufacturing and senior management teams as needed. Works closely with the credit department to resolve disputed credit items. Follow up and track down on customer credit resolution. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer's service expectations. Check availability of inventory or production. Provide information to logistics personnel and / or outside field service personnel related to arranging freight and picking up orders. Solicit information from sales representatives if information is required. Other functions as assigned and necessary, these will include limited administrative tasks that are involved in meeting customer's needs. Review customer requests: missed shipments etc. Able to navigate in ERP system and find information regard inventory levels, manufacturing, and shipping forecast. Download data from ERP system in excel to setup documents to support customer needs. Qualifications High School Diploma or GED required. AS or AA degree preferred. Must have good client/customer focus. Must have excellent problem-solving skills. Must be organized and detail oriented. Must have good communication skills, both written and verbal. Must be willing to work in a team environment. Should be well versed in Microsoft Office, Excel, etc. Experience navigating in ERP systems. Prior customer service experience. Job Type: Full-time role in office/warehouse environment. Experience: 1 to 3 years. Education: High school. AS or AA degree preferred. Language: Spanish is a plus. Benefits: Major Medical, Dental, Vision. 401K, PTO and many other great perks. Englert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.