Senior Technical Writer

Job Description

Job Description

Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor -mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?
If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at View email address on us.fitly.work and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First : Emphasizing the importance of people in all aspects of work.

• Collaboration and Transparency : Valuing teamwork and open communication.

• Growth Mindset : Encouraging innovation and continuous improvement.

• Creating Lasting Impact : Focusing on meaningful outcomes and positive change.

About the role:

We are seeking a Senior Technical Writer to support a federal Digital Services Platform Engineering contract. This team builds and operates the secure, standardized engineering platform (source control, CI/CD, observability, infrastructure-as-code, and SaaS tooling) that powers the agency's mission-critical loan origination, servicing, repayment, and collections systems. The Senior Technical Writer will produce and maintain the architecture documentation, engineering standards, runbooks, and developer-facing guidance that make this platform understandable, adoptable, and auditable for engineering teams working with sensitive financial data. This work aligns with human-centered design, Agile methodologies, and government digital services best practices to ensure a secure, well-documented, and confidence-building developer experience.

This is a full-time position with a defined performance period of one year with additional option year periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Location:

This is a fully remote position that can be worked anywhere in the U.S. While most of the work is expected to be conducted virtually, there is potential for occasional travel for on-site meetings and working sessions (Washington, D.C.) at the discretion of the client. Candidates must be legally authorized to work in the US. Bixal does not provide visa sponsorship. U.S. citizenship is required for this position due to contractual requirement.

Compensation:

The salary range for this role is $120,000 – $130,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

Technical Writing

• Write and maintain the Platform Engineering Architecture Blueprint, reference architectures, and Golden Path Templates, translating complex technical designs into clear, action-oriented guidance for engineering audiences.

• Reduce developer confusion, onboarding friction, and support tickets by producing structured Engineering Standards Catalogs, golden-path documentation, and progressive, task-oriented guidance.

• Author and maintain platform operations runbooks, architecture decision records (ADRs), and incident/change-management documentation for CI/CD, observability, and infrastructure-as-code workflows.

• Partner closely with platform engineers, security engineers, and technical product managers to ensure documentation accuracy and implementation integrity across all supported SaaS and infrastructure tools.

• Apply accessibility standards, inclusive language practices, and compliance-driven content constraints to documentation supporting mission-critical financial systems and their audit requirements.

• Develop Developer Onboarding Toolkit and Self-Service Platform Portal content, including setup guides, service catalogs, and searchable knowledge repositories.

• Research the underlying systems, policies, and workflows behind each documentation request so content is accurate and well-informed.

• Use adoption metrics, developer feedback (e.g., Developer NPS), and support-ticket trends to iteratively refine documentation and improve developer confidence in the platform.

• Support Compliance Posture Reports and Quarterly Platform Maturity Assessments by clearly documenting policy adherence and remediation efforts.

• Other relevant duties as qualified and trained to perform

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related technical field, plus at least eight (8) years of relevant experience.

• Hands-on experience working within a software engineering or technical product environment (e.g., as a developer, engineer, or technical product team member) with a demonstrated strength in writing and documentation.

• Familiarity with developer platform tooling such as GitLab, Datadog, Jira, Confluence, Slack, or Figma, and with concepts like CI/CD, infrastructure-as-code, and SLOs.

• Demonstrated ability to design clear, action-oriented, and plain-language content for complex digital workflows involving sensitive or transactional data.

• Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure.

• Strong understanding of accessibility standards, inclusive language practices, and compliance-driven content constraints.

• Experience partnering closely with product, legal, compliance, and engineering to ensure content accuracy and implementation integrity.

• Uses usability findings and performance data (completion rate, error rate, support contacts) to iteratively refine content and improve customer confidence.

• Excellent verbal and written communication skills, with experience in writing, revising, sourcing, and aggregating content.

• This position requires the ability to obtain and maintain a favorable Tier 4 / High Risk Public Trust determination in support of a federal government contract.

Nice to Have Skills and Experience:

• Experience with federal financial aid systems or government digital transformation.

• Previous coding/engineering experience.

• Knowledge of student financial aid processes, loan servicing, or public service technology.
  

How We Support Our Team:

• Flex hours

• 401K with matching incentive

• Parental Leave

• Medical/dental/vision benefits

• Flex Spending Account

• Company provided short-term disability and life insurance

• Commuter benefits

• Paid Time Off (PTO)

• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.