Accounts Receivable Analyst II - Remote - Nationwide

Accounts Receivable Analyst II

Remote, Nationwide

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Process accounting receivables and incoming payments in compliance with financial policies and procedures.
• Perform day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data and bank deposits.
• Follow escalation path for past due AR with each site's leadership and ensure Sr. AR Manager and site leadership are informed of the delinquency: >30 days (escalate to MD), >60 days (escalate to MD, RD), and >90 days (escalate to MD, RD, VP).
• Prepare and review invoices for completeness and accuracy, including gathering and summarizing supplemental billing information to accommodate customer billing requirements.
• Confirm billing contacts for invoice submission by email, and ensure all necessary parties (PA, MD, RD, VP, etc.) are included.
• Review various billing system reports and follow up with customers or other division staff/management to resolve identified discrepancies. Make corrections as appropriate to ensure accurate billing following standard operating procedures.
• Monitor and track incoming ACH and wire payments through bank portal and apply payments to customer accounts as per customers' payment remittances.
• On a monthly basis, provide detailed written commentary for past due customers having >90 days open AR balance. Commentary will include explanation as to why AR is past due, confirmation that AR has escalated to leadership, and the expected outcome if known.
• Working with internal and external stakeholders to resolve site billing problems to reduce accounts receivable delinquency in a timely manner and informing leadership on payment status issues and resolutions.
• Work within Accounting and Finance departments to post adjustments, accruals, and other designated transaction processing duties.
• Provide monthly receivable reports to the clinical operational teams and review as needed.
• Ensure a timely response for department emails and initiate contact with various sites via email or outbound calls in a professional manner while keeping and improving site relations.
• Assist with other projects as needed including other Accounting Duties as assigned. Perform related duties as required.
• For AR monthly closure, validate monthly invoicing by each site, and ensure monthly billing is complete and revenue is accrued if AR is unable to bill.
• Demonstrate and provide superior customer service to Vituity's physician leadership and customers.
• Monitor and manage unbilled receivables and prepare monthly unbilled analysis.
• Review new and amended contracts with operations team to confirm compensation, and ensure revenue is correctly aligned to each site's site line in NetSuite.
• Attend and participate in contract meetings, participate in proper contract set up and execution.
• Partner with site leadership to determine set-up on new contracts, contract modifications, status of invoicing intervals, and any corrections necessary to produce and submit accurate invoices.
• Ensure Dyad and physician leadership are completing the AR Compensation Templates in a timely manner so contractual information may be reviewed before the contract start date.
• Partner with NetSuite Admin to maintain detailed contract information.
• Research and validate the detailed information from the contracts/AR templates to ensure its accuracy.
• Works with internal and external customers to clearly communicate contractual changes.
• Identify and help implement process improvements to policies and procedures.
• Perform in-depth analysis of all invoice discrepancies, validate that the discrepancy/deduction taken is in accordance with agreed upon terms and that the amount taken is accurate; maintain clear and detailed records of validation procedures performed.
• Dispute invalid discrepancy/deduction with external customers to receive repayment; maintain strong customer relationships to ensure timely resolution.
• Reconcile customer accounts, including verifying the application of payments to ensure the accuracy of customer balances.
• Process credit memo/refunds and write-off requests, partner with Senior AR Manager to ensure requests are posted.
• Contact customers on priority and delinquent accounts for resolution and payment and record all activities in NetSuite. Make outbound collection calls/emails in a professional manner while keeping and improving customer relations
• Communicate account delinquency information to respective site leadership as outlined by the standard collections and escalation process.
• Resolve unidentified payments that have been assigned to account with the support of the Cash Application team.
• Work with internal departments (Medical Directors, Operations, Practice Line) to research issues and provide support in obtaining additional information.
• Review submitted AR Compensation Templates and contracts to accurately enter sales orders into NetSuite.
• Ensure sales orders comply with company policies and procedures.
• Partner with physician leadership/practice line to ensure sales orders are entered correctly.
• Ensure Bill To and email addresses are entered correctly for proper invoicing.
• Ensure proper item is selected for revenue recording.
• Generate/update new sales order when contractual changes occur to ensure proper invoicing.

Required Experience and Competencies

• 5+ years of experience in accounts receivable/collections functions experience required.
• Bachelor's degree in Accounting/Finance or relevant experience required.
• Strong analytical skills, accuracy, and attention to detail.
• Proactive and strong organizational skills.
• Thorough knowledge and understanding of billing transactions and processes.
• Ability to communicate effectively.
• Good math aptitude and the ability to work accurately with numbers are essential.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Systems knowledge: Microsoft office, Quick Books, and Netsuite.
• Ability to utilize Excel pivot tables, formulas, and charts.
• Multi-entity and high volume collections experience.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Da de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identity theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $31.24 - $39.05, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base