Oliver Wyman - Communications, Media & Technology/Private Capital - Engagement Manager

Practice Groups : Communications, Media & Technology & Private Capital

Location : San Francisco

Role : Engagement Manager

Oliver Wyman helps industry leaders in the communications, media, and technology and private equity industries develop value growth strategies, improve operations, and maximize organizational effectiveness.

Our CMT clients are some of the world's most successful companies: wireless and wireline equipment and communications service providers: enterprise IT, consumer electronics, and semiconductor companies; and broadcasters, publishers, platform operators, online and entertainment companies; high tech; and software companies. We work collaboratively with our clients’ leaders, employees, stakeholders, and customers to jointly define, design, and achieve lasting results. 

Oliver Wyman’s Private Equity team in North America are looking to hire consultants to support its rapid growth. The team works with private equity investors throughout the deal transaction lifecycle: from opportunity identification through due diligence and post-transaction value realization.

We are seeking experienced professionals who serve both private equity (or financial sponsors) and CMT clients to join our office in San Francisco.

Communications : Oliver Wyman helps players in the converged communications industry (fixed-line operators, Internet-service providers, cable TV operators, mobile operators, wholesale operators, and private equity groups) to develop value growth strategies, improve their offers and go-to-market performance, and maximize organizational effectiveness.

Media & Entertainment : Oliver Wyman's global Media & Entertainment practice assists industry leaders in creating significant and lasting value by developing and implementing innovative corporate, product, and marketing strategies and effecting significant operational improvements.With deep industry expertise, our consulting team helps clients stay ahead of the competition by working with them on their most challenging problems around strategic growth, digital transformation, operational improvement, and organizational effectiveness.

Technology : Oliver Wyman's technology practice collaborates with clients to create sustainable shareholder value through anticipating Value Migration shifts, developing innovative business models and product/solution offerings, and improving operational excellence. We serve the enterprise computing, software, communications & business equipment, consumer electronics, semiconductor, and IT services industries.

We are seeking individuals who also have experience with deep industry expertise to tackle disruption and create impact in the CM&T industries. Our Communications, Media, and Technology teams work globally to augment our clients’ expertise and capabilities. Our focus is on helping clients compete smartly, serve customers better and more profitably, operate faster and at a lower cost, invest more rationally, and innovate with a business purpose. We are independent thinkers who challenge prevailing views, but are committed to working hands-on as part of clients’ teams. 

Role : Engagement Managers are critical leaders within our consulting team, working side-by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:

• Providing day to day leadership of client projects to Associates and Consultants, as well as aspects of the client relationship and commercial process within those relationships; teaming with Partners and sharing responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on-time delivery that meets agreed upon goals, leveraging Oliver Wyman best practices, one’s own expertise and the firm’s technical competencies.
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors.
• Engaging fully in building business by identifying new and expanded opportunities for the client
• Creating exciting and additive intellectual capital through thought leadership, and are knowledgeable on a broad range of adjacent topics.
• Developing others and building a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and are well regarded by Partners, peers, and clients.
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables.
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching / developing more junior team members

Desired Skills and Experience: Just as every client project is different, we recognize and value the diversity of backgrounds and skillsets for successful Engagement Manager candidates. We are seeking high-caliber individuals who want to join our winning team. Preference will be given to candidates with :

• 4-7 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization)
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Professional working experience with exposure to commercial due diligence in a management consulting firm.
• Individuals who have worked with both CMT and Private Equity clients
• Knowledge and in-depth experience with customer research techniques (interviews, surveys, focus groups, etc.).
• Strong background in strategic problem solving with demonstrable analytical skills.
• Outstanding written and verbal communication skills
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation, and presentation skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Impeccable judgment with the ability to make timely and sound decisions
• A balance of humility and confidence, always seeking truth from a place of inquiry
• Highly motivated and committed to excellence
• An undergraduate or advanced degree from a top academic program
• Willingness to travel 50% of the time, including internationally

Our Values & Culture : We’re serious about making OW a rewarding, progressive, enjoyable and balanced place to work.

Self-starters and free thinkers who work well in a team: We are self-starting, motivated, energetic, entrepreneurial about what we do

Common aspiration, collective endeavor, shared success: We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

Straightforward, open, respectful interaction: We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

Opportunity without artificial barriers : We value merit and believe that to create a true meritocracy we need to remove artificial barriers to opportunity

Balanced lives : We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm. We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

The applicable base salary range for this role is $225,000 to $240,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on us.fitly.work.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.