Product Specialist

Job Description

Job Description

Product Specialist - Roots

Houston, Texas

Full-Time (M-F)

Role Summary/Purpose

The Product Specialist for Roots is responsible to provide technical support for the development and lifecycle management of regulator products. This role supports product initiatives aligned with business objectives while meeting all applicable regulatory, compliance, and quality requirements. The Product Specialist partners closely with cross-functional teams, including Operations, Engineering, and Commercial, to define product needs, manage risk, and deliver solutions that adds value to our customers. Success in this role requires a blend of technical acumen, commercial strategy and hands-on approach to customer support. 

Essential Responsibilities

Product Strategy & Sustainability

• Sustain the Product Line: Support the full product lifecycle, ensuring product health, profitability, and compliance.
• Literature & Technical Assets: Be responsible for updating and maintaining all technical literature, datasheets, product manuals, and the product sizing program to ensure accuracy and relevance for customers and channel partners.
• Actively represent the company in industry forums—such as trade association boards, standards committees, and code review groups—and collaborate with customers on technical whitepapers and submissions for industry conferences as needed.

Customer Value & Technical Support

• Establish a Top-Notch Training Program: Design, develop, and conduct high-value training programs for customers and internal teams focused on the proper use, application, and maintenance of our regulators, directly translating to added value for our customers' operations.
• General Technical Support: Serve as a product line technical expert, providing support to sales and operations internal teams and external customers (customer sales calls, RMAs, RCAs).

Commercial Growth & Channel Support

• Technical Sales Support & Market Intelligence: Collaborate with direct sales managers and channel partners to identify product growth opportunities and emerging customer and regulatory needs. Conduct technical competitive benchmarking and develop product value propositions, technical comparisons, and sales enablement materials to support effective customer engagement.
• Channel Partner Support & Product Feedback: Serve as a technical resource for channel partners, gathering feedback on product performance, application requirements. Translating market and customer insights into actionable recommendations for product development.

Qualifications/Requirements

• Undergraduate degree with relevant technical exposure, or equivalent practical experience.
• Up to 35-45% travel required (primarily in US/Canada).
• 1-3+ years of experience in a mechanical technical support or sales role, preferably within the industrial, manufacturing, or gas-handling sector.
• Proven experience in developing and delivering technical training programs.

Desired Characteristics

• Strong oral and written communication skills. 
• Strong interpersonal and leadership skills. 
• Ability to influence others and lead small teams. 
• Lead initiatives of moderate scope and impact. 
• Ability to coordinate several projects simultaneously. 
• Effective problem identification and solution skills. 
• Proven analytical and organizational ability. 

ADA Requirements

• Ability to communicate effectively in person, by phone, and through written correspondence.
• Work may occasionally require carrying presentation materials or product samples.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Dresser Utility Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.