Customer Service Specialist

Customer Service Representative

Our client, a leader in the logistics industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the operations support team, ensuring smooth communication and coordination for shipments and customer inquiries. The ideal candidate will demonstrate excellent communication skills, a proactive attitude, and a commitment to delivering outstanding customer service, which will align successfully in the organization.

Location: Torrance, CA

Pay Range: $23.00 per hour

Shift: Monday-Friday, 0830-1700 (30 min lunch)

What's the Job?

• Communicate information to operations and sales personnel regarding shipments requiring special handling.
• Advise customers, sales personnel, and station management on the current status of all shipments.
• Respond promptly and professionally to customer requests for shipment status, routings, "Paid-On-Delivery" charges, or other inquiries.
• Coordinate with sales and customers to develop customer-specific standard operating procedures.
• Assist in customer service and perform other duties as assigned.

What's Needed?

• High School Diploma or GED
• Less than one year of related experience
• Basic proficiency in Microsoft Office, internet, web-based, and job-specific software applications
• Accurate typing and data entry skills
• Ability to interpret documents and write routine correspondence

What's in it for me?

• Opportunity to gain experience in the logistics and customer service industry
• Supportive team environment
• Onsite work location with a stable schedule
• Potential for professional growth within the organization
• Engaging work that makes a difference in customer satisfaction

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells.