Customer Service Support Representative

Customer Service Support Representative

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for used in aerospace, defense, commercial and medical applications.

We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements.

OSI Optoelectronics is seeking a Customer Service Support Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via phone and email, to handle a variety of pre-sales and/or post-sales functions. They will also processes orders, returns, and assists customers with any other needs related to existing or future orders.

Responsibilities

• Process orders by entering customer POs into the ERP system and providing customers with any information related to customer PO as needed, such as tracking, invoices, order confirmations, quotes, etc., for the assigned divisions.
• Update the open order backlog based on the weekly report from the group supervisor and email the change order confirmation to customers.
• Responsible for assigning quotes to the sales team and maintaining our SharePoint for RFQ, including request status, ownership, due dates, supporting documentation, and follow-up activity.
• Provide timely customer service to customers via phone and email in the designated territory for all assigned divisions; troubleshooting/ researching issues and working with the Sales Manager as needed.
• Responsible for answering incoming calls to the Customer Service Main line to assist customers with requests for pricing, availability, order placement, or other issues related to existing or future orders, as well as handling daily incoming fax verification.
• Process customer return requests in the ERP system, issue an RMA number to the customer, and process replacement orders when approved, and communicate return instructions, status updates, and follow-up information to customers.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service desired.
• Excellent written and verbal communication skills are essential.
• Must be a team player with a positive attitude and demeanor.
• Must have ability to prioritize competing requests and meet deadlines in a fast-paced environment.
• Must be highly organized with excellent attention to detail.
• Good working knowledge of MS Office programs such as Outlook, Excel, Word and Power Point.
• Must have ability to read, write, and communicate effectively in the business language (English).

Pay may range from $19.00 to $21.00 hourly The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.