Administrative Support Associate

Administrative Support Associate

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more:

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Primary Purpose of Position - To provide administrative assistance/support to the Chairperson and other departmental leaders and faculty within the Department of Criminal Justice. The position will have primary responsibility for managing the calendars/schedules and travel arrangements for the Department administration. In addition, the position assists with departmental/program data collection, archiving, preparation of required departmental reports, studies and documents. The position is tasked with providing a high level of personalized service to the Department's customers (students, parents, faculty, community constituents, etc.) in-person and via telephone, email, and written correspondence. The position must have knowledge of the Department's academic mission/vision, curriculum objectives, business practices/procedures, etc., in order to efficiently manage the daily functions of the Department's main office.

Work Hours - 8:00am to 5:00pm on Monday - Friday

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. - On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency - Knowledge - Program

Duties - The position will manage regular contact with the general public, students (majors and non-majors), faculty and persons internal & external to the Department/College/University. The position will have familiarity and knowledge of the Department and will be able to sufficiently address inquiries for information about the Criminal Justice program on campus and online including course descriptions and prerequisites, availability of scholarships and financial assistance or will be able to direct inquiries to the Chairperson, other departmental leaders, or faculty as appropriate.The employee will assist students in regards to their matriculation through the Department by providing information regarding special opportunities (i.e., internship/scholarship availability, research prospects, career options, etc.) and assisting the chairperson and faculty with tracking/assessing student academic and/or research progress. Also, in conjunction with the position's required reporting assignments the employee will have some responsibility for reviewing student records, assisting faculty with registration by entering student courses, etc.This employee serves as the department's administrative support associate. This employee will have primary responsibility for managing the workflow and business practices/procedures for department/program main office. Employee must demonstrate an in-depth knowledge of the Criminal Justice Department's organizational structure, functions, services, programs and office procedures and policies. In this role, the administrative support associate will assist the Chairperson in defining/refining the goals and objectives of the Department as enrollment trends dictate, and will assist the Chairperson in implementing said goals and objectives.This position will independently manage all departmental projects related to administrative and programmatic operations for campus and online program. Additionally, the employee must have the experience and ability to manage special departmental projects, e.g., intercollegiate events and programs, endowed chairs/associated budgets, lecture series, etc. The position has primary supervisory responsibilities for the Department's student assistants/work-study students. These duties entail developing & overseeing work assignments, evaluating student performance, submitting electronic time approvals via the Banner Payroll system, and providing needed resources to complete designated research/work assignments as required/needed by the Chair and other departmental leaders.The position will manage regular contact with the general public and students (majors and non-majors), as required/needed by the Chair and other departmental leaders. The position assists with supervision of theCIS, Cybercrime, and statistics lab research assistants.

Required Competency - Information/Records Administration

Duties - The position as requested/needed will assist the department administration with preparing and finalizing reports, studies, etc., required by the College/University, as well as other external agencies as associated with the Department's political/judicial focus and analysis. In this role, the employee may be requested/required to assist the Department administration with the necessary research, data collection, and information analysis/reporting as appropriate.This position shall manage, in conjunction with the Chairperson and other departmental leaders, new hire procedures for the Department. These procedures include generation of required new hire packages, and utilization of establishedEEOrequirements/procedures. The employee must have or be able to acquire a working knowledge of the Banner system and will be responsible for the proper processing of all appropriate Department/University forms, including but not limited to: purchase requests/orders, travel and reimbursement forms, dual employment forms, change of grade/change of major forms, statements of standing, event forms, etc.This position must have a working knowledge of theBANNERsystem and will manage the Department's budgets which shall include the tracking of expenditures, the processing of budget/purchasing paperwork and generating and processing travel paperwork. In addition, this position will be responsible for the proper processing of all appropriate Department/University forms, including but not limited to: purchase requests/orders, travel and reimbursement forms, budget revisions, employment forms, event forms, etc., that require the use of University-based platforms/systems such as Banner,AGGIE-MART,Emburse Enterprise for travel, AggieTalent, etc.The position will manage the collection of data from Alumni and/or student surveys required for Department reports/proposals. In conjunction with the position's required reporting assignments, and in correlation to faculty assignments, the employee will have responsibility for reviewing student records, assisting with student registration, and on-line purchasing (i.e., equipment, vendor/contractual services, textbooks, etc.) needs through the University's online systems (Banner Student, Banner Finance, Bookstore textbook requisitioning, etc.).As applicable, the position will have responsibility for assisting the Department administration and/or faculty with the preparation of grants and proposals, grant and contract financial documents and project reports to funding agencies.

Required Competency - Office Technology

Duties - The administrative support associate will have responsibility for managing the Department's file storage, control and access of academic, administrative and associated confidential faculty/student paperwork.

Required Competency - Problem Solving

Duties - The employee will be able to interpret guidelines, answer inquiries and advise the Department administration & faculty as regards departmental/College/University processes, services and operations as applied to non-standard situations.The administrative support associate also should be able to identify/recognize problems & issues that may impact the Department, and be able to work cooperatively with the Department administration and/or other College/University personnel to determine appropriate solutions.

Required Competency - Communication - Verbal/Written

Duties - The administrative support associate will possess strong verbal and written communication skills, and be able to effectively relay information, processes/policies/procedures, and expectations to the Department's constituents (i.e., administrators, faculty, students, vendors/community representatives, other University personnel, etc.) via spoken & written means, which may include phone inquiries/directives, letters/memos, email/teleconferencing mediums, etc.

Position Information

Working Title - Administrative Support Associate

Competency Level - Advanced

Position Number - 002152

Recruitment Range - $37,412- $42